LifeStance Therapists & Psychiatrists Indianapolis

Love the doctors..i have not gone one month without a billing issue they need to figure it out. And please dont send me a genaric your so important email i have heard it all before just fix your billing issues...i was also told one of the over billings should be credited to my account i have not seen any reduction in any bill i have had so where is my credit

Therapists are good, but the booking is terrible. To my knowledge, you can't book online. You also can't check online to see when you have appointments. Even if you create an account on the lifestance website, it doesn't have any useful information in it. They will send you reminders of appointments, and want you to do digital paperwork before each appointment. Sometimes this paperwork doesn't show up until an hour before your session, so you have to rush through the paperwork when you're busy with other things. They ask you to do things like verify your address every time you do digital paperwork, it gets repetitive. I've never had a medical facility want the same information over and over and over again despite it not being relevant in the slightest. I'm sure its for security purposes, but are other people going to log in and pay my bills for me or something? If they could create an online website that worked for booking and checking appointments, and if they could stop asking you to register for your appointment and fill out questions an hour before the actual appointment, that would help. These are minor things, its just very inconvenient. Also they have a 48 hour cancellation policy, where you need 48 hours to cancel. However, a person can get sick the day before a session and I don't know if they can cancel w/o a fee if they wake up sick on a Tuesday and have a session on Wednesday. The therapists themselves are good though. But the business model has a lot of issues.

Josie listens so well and seems to have so much compassion and concern for her clients. The portal is also very user friendly and staff is quick to respond. Highly recommend LifeStance!

Josie Weber is amazing. One of the first times I have felt heard by a medical professional. She not only listened to my issues but was genuinely interested in my problems. Highly recommend.

NP decided to treat my hour session as her own. Talking more about herself and her upcoming vacation to Texas for a knitting convention. Talked about her multiple children and what they were up to in their lives, about her husband, and then proceeded to talk to me in detail about her Labaubus?!? Doesn’t listen to anything after I said ‘substance abuse’ and immediately started looking at where I can buy new meds cheaper, which is nice, but why do I not have any knowledge of what these meds do or why she chose them for me. I rebooked and left shocked. Got a bill for $550 after cancelling the second appointment. There is no way this is legal!

Ms. Jesse Webber is very caring and a great listener. She spend a lot of time with me asking many questions to resolve my concerns and problems. I highly recommend Jesse if you need someone to listen to your problems and give you a guidance too resolve you mental issues.

Alison and Lois have been the biggest help in my life, I've been going here for over a year now and can't imagine how I'd be without their help. Absolutely recommend if you are facing PTSD issues.