Visionworks Doctors of Optometry

Horrible experience. I came in with my 3 children only to be told at the time of appt and after arrival that they would not see 1 of my children due to them being unable to verify her insurance! I uploaded everything 1 week before the scheduled appt so that they had time to process everything. Also note that my children have been at visionworks in castleton for the last 4 years and the insurance has never changed. Then after that let down, my other 2 children had their exam and the optometrist stated their vision was worst but she failed to disclose detail due to her rushing from being behind. I had to wait around for an explanation about why their vision was worst and what action was needed for correction. So then they start to process my other 2 children prescription for eyeglasses and tried to tell me that I had a copay with mdwise and if you’re familiar with mdwise in Indiana you know that they don’t charge a copay for a yearly exam and a pair of glasses. I believe that this place is committing insurance fraud and when I brought up the concern the GM Dawn told the one of the ladies named Kathy to just hurry up and get me out of there…they were so rude. I have never been so humiliated and disrespected in a business establishment to this degree. Horrible!!! Please do not go here

Great customer service with check in. Was treated with respect. Was given full information regarding the services rendered and made sure it was understood. Courteous. Gave suggestions to further help with results. Thorough with check out and demonstrated that customers are important. Friendly. Patient when given explanations. Friendly atmosphere. Did not make you feel invisible in an visible environment.

Visionworks were professional, punctual and treated me with respect! They heard my concerns and Liz listened verses trying to sell me everything she could like some do as a car salesman. Thanks.

All your employees are excellent and very professional. They explain everything to customers in detail, and the doctor is also very friendly and respectful. I give you all five stars, keep up the great work!

Customer service was great it was a Sunday and she was the only one working but she was so nice and helpful. It got a little busy but she rocked it out! Thank you!! Keep up the great work!!

Been going here for 3 years. I’ve had great experiences. Everyone is so friendly and helpful. I am taking care of in a timely manner. I highly recommend.

I had a great experience at Visionworks! The staff was fast, friendly, and efficient from the moment I walked in. The doctor was professional and pleasant, taking the time to answer my questions and make me feel comfortable during the exam. Everything was smooth and well-organized—I was in and out in no time. Highly recommend!