Escapology Escape Rooms Greenwood

I solely am upset with the customer service I received on my visit . We were told were the restrooms were; not shown . Then we waited up front for about 10 mins for the same girls to come back up & guide us to our room . We almost finished the room however due to some technical issues with their devices & locks we were unable to escape completely . Then when offered to take photos , the girl took our photos with her phone even though we had asked her to take our photos with our phones so we could have them . There was no apology, we simply switched phones . We said our goodbyes & left to be greeted by another employee , who asked us how our experience was . I explained my concerns & she simply said to go online & get a coupon from Facebook. No extended courtesy , no discount or reimbursement . Just a simple suggestions .. . . . . What’s even saddening is that they have a placard claiming that they are a 5 star establishment right at the welcome desk , I certainly do believe that they DESERVE 1 MAYBE 2 stars . Needless to say I won’t be back to THIS location , I have been to others & they are most certainly a lot more friendly !

The escape room was a fun time. However it was very cheaply put together and a lot of times you had to input clues in multiple times for it to work properly. They give you a hour to try to escape and should be more than enough time if there props work as they were intended to. The person working that night wasn't the most friendly person either.

My group and I had such an amazing time. We did the Antidote escape room but sadly we didn't solve in time. The antique decor pieces throughout the facility are so beautiful. Charity was also amazing. We felt really welcomed. You should definitely try out these escape rooms. I can't wait to go back

This was the best escape room I've been to! Everything was very well-kept, the staff was super friendly, and the vibe of the whole facility is really cool. We did the Scooby-Doo room with 3 adults and it was so much fun—the perfect mix of challenging puzzles and nostalgia. We can't wait to go back and play the other rooms!

Me and the family tried to help the Scooby-Doo gang solve the mystery. Came close but ultimately the ghost got away. Kids had a load of fun staff was very nice. Will definitely be returning to fully solve the mystery and try other rooms! Awesome time!

Me and my friend had so much and the escape room was pretty hard so left us a great challenge (and they let us have extra hints ) Nolan was so kind and took our pictures and made it all feel very welcoming

Clean atmosphere and friendly staff. Four of us risked being trapped in the Lost City forever. Some of the clues were difficult, but with a couple assists from staff, we were able to work through the clues and ESCAPED. Great Time! We will definitely do a different room soon.