Meineke Car Care Center

After spending over 1000 dollars in one day there I would have expected my tires to be all aired up when I bought 2 and shouldn't the new tires be put on the front of a front wheel drive vehicle instead of the back? There's even a missing air cap to one of my tires :(. They were faster the second day and semi friendly. I noticed the gentlemen who was doing my oil changed the first day tend to his own vehicle in the parking lot .ore than he tend to mine and was also constantly on his phone and was there for almost 3 hrs for just and oil changed and brake inspection!

I have used Meineke for years and have always trusted them. If I have ever had an issue with a service, which is super rare, they always make it right. Quick service and great pricing. I recently visited the Emerson Store with some brake issues and Nicole took great care of me, was very friendly and explained what could have been the issue I was experiencing.

Called 6 places around. Was told could I could get in right away for tire patch. Then told 20 min to get it done so I said sounds good. 20 min later they ask where wheel lock key is… 45 min later I ask if it’s almost done. She says yes he is putting tire on now. 20 min after that I was able to pay. So not a great experience. I was in a hurry they said they could do it. I trusted them and turns out it took 4 times longer than they said.

My AC in my vehicle stopped working summer of 2024 and I took it in to see what the issue was. Come to find out I needed a new compressor, but I knew I needed to get it done! Nicole was awesome in making sure they could have it done same day, while also educating me on what else my car would need in the future. Bill was wonderful as well! Recommended I begin taking my car to them for oil changes and such to make sure I’m being taken care of. Really great experience!

Terrible service — would not recommend. We took our truck there and it sat for 3 days before they even told us what was wrong. It ended up being the fuel pump. They charged $200 just to diagnose it, then quoted $1,350 for the repair — plus they refused to waive the inspection fee, so it would’ve totaled $1,550. The part itself is only about $90 (confirmed at AutoZone), and their price was higher than two other mechanics and even the dealership. When my husband asked how they came up with that price, the "manager" Chris was arrogant and standoffish from the start. Very unprofessional and dismissive. If you want honest and fair service, this is the last place I would go.

We took our vehicle in to have it repaired after it developed a noise in the front suspension. The mechanic looked at it and told us we needed struts and tie rods and quoted us $2,400.00 for the repair. We signed off on the repair with the expectation that it would eliminate the problem that was causing the noise. We received a call telling us it was finished but when we went to pick up the vehicle, it was still making the exact same noise it was making when we took it in. We dropped it back off only to find out that the noise was actually being caused by bad sway bar links. When we went to pick up the vehicle, they informed us that they would be "eating" the cost of the sway bar links, but that we were still responsible for the $2,400.00 in unnecessary maintenace that was originally performed. We sent an email the same week expressing our concerns and was told that they would forward our email the district manager; however, the DM has not gotten in touch with us. We feel that we should not be responsible for the unnecessary repairs and that we could come to a mutual agreement but they haven't taken the time to even respond to our concerns. I would love to be able to amend this review at a later date, but as of now we are giving this place 1 star. Please reach out to us if you would like to make this right.

Nichole saved our Rv roadtrip! We were about 1/3 into a road trip from NJ passing through Indy and our check engine light with multiple issues popped up. Ford couldn’t see us until Monday, but Nichole had us drive right over and ensured we were in our way by 3PM that same day! Highly recommend this shop and their amazing staff!