West Michigan Street Veterinary Clinic

Parking lot and sidewalks need help as it is a multi-use plaza. The vet clinic was thorough,clean, and pricing is great. They were super friendly and caring towards my pet.

My first time here, we had to put our sweet girl down. I’d give it 5 stars if it wasn’t for the vet. The office ladies were fantastic, our Vet Tech was fantastic, they made me feel very comfortable in an uncomfortable situation. The Vet however, came in for his "mandatory vet check" before an end of life visit, and said to my dog, not even to me, "you’re a skinny thing aren’t you… but your tail is still wagging" Our dog hadn’t eaten in a week and any water she drank she threw up. So yep. She was pretty skinny. Like we didn’t know that. Glad my happy girl wagged her tail for you after I fed her 7 pieces of chocolate because she was about to be put down. That’s my only complaint, he made me feel like I was making the wrong decision when my dog had no quality of life left, all because her tail was wagging… Otherwise I had a great experience. Everyone was super kind and super helpful.

Even though there is typically a long weight, the staff is very attentive. They always make sure my dogs are healthy and happy. They are reasonably priced which is a huge plus.

Absolutely terrible experience at West Michigan Street Veterinary Clinic. I brought my two kittens in for minor skin issues and routine check-ups. They were adopted from IACS, so they already had all of their beginning vaccines and full medical records, which I also brought with me. Despite having everything they could possibly need, we were still turned away at the desk. The staff demanded I contact every vet my kittens had ever seen so they could request additional notes — an unnecessary and ridiculous requirement considering I already had detailed records in hand. To make matters worse, I was told the doctor "can’t see certain issues on Saturdays." What kind of clinic refuses to address basic health concerns just because of the day of the week? Instead of helping, they piled on pointless rules and hoops to jump through, only to deny care in the end. My kittens’ situation was minimal and easily manageable, yet they refused to see them. This place wasted my time, showed no compassion, and left me completely frustrated. I will not be returning, and I wouldn’t recommend them to anyone who actually wants their pets cared for.

Wanted to send an email today regarding my recent visits with you all. I first want to mention that I have been bringing my 2 dogs here for the past 11 years. Overall the service has been good and I really like Dr Johnson. However, recently the service has been terrible. Blu was diagnosed with diabetes January 2024. She was due for an updated glucose test, and I brought her in along with our other dog Oscar on 6/13/25. We waited in line to check in for over 2 hours. At check in we were advised we were still in the window of time (4-6 hours after insulin shot). While waiting for over 2 hours I received a call stating that it was too late to take her glucose test and we need to come back another day. That person said they would call me back and they never did. Meanwhile we check in with Oscar see the vet, etc. and Dr Johnson advised me that next time I bring Blu back for glucose check to bring her to the back door so there would be no wait. I brought her back on 6/19 and the entire place was closed. Not one car in the lot at all that day. Website and voicemail made no mention of being closed that day. So a wasted trip. I brought her back again on 7/2, to the back door like Dr Johnson told me to. I did still check in, but didn’t have to wait on the line. Overall not a bad experience but I was there over an hour. Blu’s glucose was low, so they advise to bring her back this week. I brought her there today, went to the back door again, tech said I would need to go wait in line to check in, I said NO Dr Johnson said to bring her to the back door for no wait. Then the tech sent Michelle to tell me that I needed to go wait in the line to check in, that is the process. I told her there was a very long line to check in and she didn’t seem to care. She also said once checked in it should go fast since we are not seeing the vet. I waited in line about 45 minutes, in 90 degree heat with Blu to check in. The entire time not one person was checked in. It was entirely too hot to wait any longer so I went in and bought insulin for Blu, got all may paperwork and advised the tech that we will NEVER be back here again. After 11 years and this is the way we get treated??? I understand it first come first served, but when the Vet specifically says to go to the back door so there is no wait for a quick glucose check, and Michelle was rude about it. There should be exceptions for certain situations, but I guess its all about numbers for you all instead of actually caring for the pets and their owners. I just can't continue to wait for hours and hours every time I come in. I’m done.

I want to thank West Michigan Street Veterinary Clinic from the bottom of my heart for saving my pup Oscar. He needed immediate surgery for a foreign body removal, and the team took care of him the very same day we came in for the x-ray. The doctor was exceptionally knowledgeable, clearly and quickly explained all our options, and impressively found time for the surgery despite her packed schedule. The front desk staff were incredibly professional and empathetic, especially Carla, who supported me through a moment of total astonishment and worry for my furry baby. Not only did they do an amazing job with the surgery and provide all the necessary aftercare supplies and instructions, but they were also patient and kind, guiding me and answering all my questions throughout the three-week recovery process. And to top it all off, this incredible care cost me 90% less than what any other clinic in Indy would charge. These people are truly saints, and I am eternally grateful.

This place is amazing, the vet techs and the doctor were good sent when my kitty cat was bitten and got sick from an abscess from bite wound . . The wait was minimal , they even did an xray to make sure there were no broken bones. I was freaking out about cost because I had made the mistake of going to emergency vet in beech Grove last time with a horrible experience and was so glad I ran across this clinic this time. They are amazing and I can't thank them enough. With exam, x rays , anti biotic injection, antiinflammatory injection, IV fluids I spent the same amount that it cost me to walk into the emergency vet clinic in beech Grove which had a three hour wait only to deal with super rude people at front desk. At Michigan street vet, everyone was super helpful, kind , zero wait and fixed my baby girl "Satan" right up ❤️❤️ . Would give a hundred stars if I could !