Miller's Merry Manor

I felt the over all atmosphere was nice. I enjoyed watching the staff interact with the residents. They all seemed like family. When looking for my mother this is was a huge deciding factor for me. Someone to help her feel the love of family when family could not be there.

I have had many family member and friends at Millers and I will say that there have been many rocky moments but you will get that everywhere you go. The staff is there to do their jobs. They interact with the families on a professional level. They do not get personal because that is not their job. They interact with the residents and family member well. They laugh and joke with them to make them feel comfortable. They do their best to make sure all residents needs are accommodated. Like I said, they have had their moments and I am a familiar face in the building. I am greeted every time I walk in and acknowledged every time I leave. After having my father at home for 22 years and then having him be in Miller’s for 3 1/2 years, it’s not the same as being at home but it’s better than being in other places I have looked up and toured. The administrator(Erica) and DON(Leah), are very passionate about what they do and have always responded to my concerns with care and quickly. They are worth a shot with your loved ones!

Most of the floor staff here is amazing I would leave my loved ones in there care any time. The team work that they have is astounding even though they are human and sometimes makes mistakes. There DON TH has the biggest loving caring heart that only GOD loving parents could have produced. Most of the staff value there family and it shows greatly. ADON/MDS has a heart of gold and will make sure everything thing is plan out for your loved one. SS will make sure you understand and receive all that your love one needs. So I would love to thank TH, ST, MM, KB, LD, DT, MR, SM, SB for all the many things. Continue Your amazing great work and taking care of my Uncle.

My mother resided in this facility from september till early January. She contracted covid due to a staff member bringing it in to the facility and infecting residents. Sadly my mother passed away January 16 having never recovered from the virus. Not a single administrator reached out to my father to offer condolences but you can be assured that the Bill's arrived without a problem.and trying to retrieve her belongings was like pulling teeth. After 3 phone calls arrangements were made for pickup and yet my sister still had to sit in the parking lot for 25 minutes before the belongings were brought out. Her things were sloppily packed and many items were missing. There was also trash in the suitcases along with items that did not even belong to my mother. This facility should be ashamed of how they treat the grieving families of their deceased residents.

Miller Merry Manor - Indianapolis - Castleton Poorly staffed facility. Our mother contracted COVID in March 2020 and the staff tried to hide it from us. She passed away from it. We have had a credit balance of just under $2,000 with them since March and they refuse to give us back our money. We are suing them to get our money back. There is no insurance money due to them. Nothing ..Zip. The upstairs long term facility is dirty, old, and looks like an institution. Dark and depressing and smells like a urinal. The residents wait for hours for their meals and there is only 1 person fixing trays. The food is nasty, cold and the residents are treated like cattle. It's deplorable and if we could have gotten our mother out of there we would have but she had to be cathed and we were not equipped to care for her at home and the lockdown happened. The staff purposely lost her cell phone because they knew she was 'on the ball' and not suffering from dementia and should would tell us what was happening on the floor with the staff. No personal protection was used. Unqualified caretakers came in off the street from other facilities. The only thing Millers did was lock the residents in their 10x10 rooms day and night. HORRIBLE! There was only one qualified nurse on the whole floor. The rehab girls were rude and uncaring. The 'nurses' (I'll use that term loosely) were cold, calculated and uncaring. Never put your loved one here unless you want the absolute worst possible scenario for them. This place is sad.

My mother is there now for rehab. I called yesterday to check on her and talk to her caregiver. No callback. I call today and ask for Lexi, I wait on hold for 5 min. I callback no one answers. I call a few more times and by this time I am upset and tell the lady that answered that I had been trying to reach someone about my mother since yesterday. Instead of her asking me questions to get to the root if the issue she becomes defensive and tells me how many patients she has and states that today is the first day she has ever taken care of my mother. I'm surprised that it was my mom's nurse that I was talking to because never once did she introduce herself as such until she became defensive. I asked for a manager, she told me she was one. I told her she was very unprofessional and I was going to pull my mother out of there. She hung up on me. I take care of of both of my parents daily. My mother has dementia and is only there for recovery. I am pulling my mother out of this facility. Please listen when I tell you they are rude and unprofessional. Due to covid I am only allowed to see my mother at this place twice a week for 20 min. The last time I saw or spoke to my mom was Friday.

The staff doesn't care or do their job properly. My grandma had a hip replacement and it had some leakage that should have stopped in 2 weeks. 4 weeks later and its still leaking. They never expressed concern with family or her doctors now she has a severe infection and has to go threw surgery all over again. They don't get the patients drinks like they ask for, also when we went to remove her items a lady asked my Husband if he was dave and when he responded with no she said oh i was going to give you a person. It is apparent they need shut down or to go threw the proper training.