Heart to Heart Hospice

There really are no words of the overflowing care and compassion that is given by every single one of the employees from heart to heart . My mom has the best care hands down . Not only do they care for mom but also they care for me and making sure I get time for myself. My brother passed away and they came to funeral home and made sure my mom was ok and they sat with her the entire evening .The CNA’S that come and do her bathing and make sure all her needs are met are outstanding and very compassionate in making my mom comfortable and very clean . My mom loves them . Just to sum it up big hearts ❤️ to all of them from all of us to them

I have been taking care of my father for 5 years and we used a hospice facility that is affiliated with a hospital in Indianapolis. We switched the Heart to Heart facility and the level of care, compassion and knowledge that this team has is remarkable and they go above and beyond their duties to keep your loved one comfortable during your time of need. Not only were they concerned about my father's comfort but they were also concerned about mine as well. As far as I am concerned these nurses are angels suffer from heaven. The case managers and nurses took time to explain every step of the process and that is what made this so much easier for me. With deep gratitude and appreciation I thank you Heart to Heart for the love and compassion that you had for my father to the end of his life. 8/15/24 Dan C Indianapolis Indiana

I have no complaints about the nursing staff all were wonderful. My complaint is with the doctor. On one occasion the doctor didn't sign a script for my father for medication and I had to call the next day to find out why the pharmacy had not received the script yet. That was minor compared to what happened after my father passed. My father passed on Feb 2, 2024 and on Monday Feb 12 the funeral home called me and notified me that the doctor still had not signed the death certificate (10 days later) . The funeral home had reached out to them twice. Finally that day after I had called irate it got signed. It is a shame my father had to lay there for 10 days before he could be cremated.

Given the wonderful care this company gave my grandmother 5 years ago,  I chose to use them again for my great aunt.  She has been in hospice a few times with them but this time around I was highly disappointed. The day before she passed she was in distress and needed orders from Heart to Heart for comfort medication. I was told by the nursing facility someone came the next day to write the orders. At the time of this post, it's been 9 days since my great aunt passed away. No calls, no nothing.  When my grandmother passed, someone came to the facility to check on my mother and I. This time,  nothing.  Only the chaplain, which was very kind of him. I will not use this company again. Really disappointed. I will always give the utmost respect and praise to those who deserve it. Unfortunately this time I can't.

When my mother needed hospice we were told that Heart to Heart was one of the best by the facility she was in. If they are one of the best I would hate to see the worst. Every thing we were told they would do they did not do. We were never notified of her condition after a visit which was a huge thing to our family. The day she died I had to call to get a nurse to check her. We were never told she was actively dying. We would have done so many things differently had we known. The whole family was not able to be with her due to their neglecting to tell us. There are too many more things to list. Please do not use this company for your dear family member.

Apology. A few days ago I posted concerning my frustration and left a three star reviews. This is to announce that not only was the problem resolved but it was revealed that it was not the fault of the staff at Heart to Heart. They have gone out of the way to assist in every way possible. And , yes, they deserve a five star rating. .

My Father was with Heart to Heart in Home Care. Worst Excuse for Personal. Health Care I Have Ever Seen in My Entire Life ! Bathing to their worker was wash the entire body an then go to wash their face after. You just washed their entire. Body an Their Feet ! WAIT WHAT?.. THAT’S RIGHT. ! They Never got clean water to rinse off the soap ,,After washing. My Dad . Med’s weren’t kept up ,Medical order’s, done-late, or not at all. They also were hardly at the house on time for treatments. To be given to My. Dad . , Their were times even with the Nurse , important things that didn’t get done. . This is just a few things ,, theirs more. You. Decide if You want these people taking care of,,,, THE ONE YOU LOVE