Altenheim Family-first Senior Living

Only gave it a star so that I can leave this comment. My mother has been in this facility since February 2025 and as of now still there. The care there is atrocious. There are mice and ants in her room. The house keeping might come once a week if that. The care she received on weekdays in great, Ashley is awesome. There's also a tall gentlemen works 2nd shift that is good too. But the weekend staff totally stinks, she has trouble getting them to help her out of bed, getting dressed. And they deliver lunch without silverware. SHE WAS FORCED TO EAT WITH HER FINGERS LIKE AN ANIMAL. They stand around talking and laughing while the alarms ring by the way I have witnessed this. Their excuse is being short handed I call BS. She has day in a dirty pull up so long she has shoes on her behind. And trying to get her put off the is harder than pulling teeth.

I wouldn't recommend this place to anyone. My brother was there for rehab only. While he was there no one responded to his help light and he fell knocked himself out and broke his arm. He was supposed to get a cast on the second week, but they took it upon themselves to cancel his ortho appointment and never bothered to let us know. He only got 1 shower in the 3 1/2 weeks he was there. They hardly ever checked on him. He now has 2 bad bed sores that they never looked at or addressed. They had plenty of people there but all the ever seemed to do is walk the halls. The only positive thing I can say about this place is that it didnt stink. They place isn't very clean and where they have coffee and water ants are crawling on the cabinet and the wall. Never ever would I recommend this place to anyone.

I would never put my loved one in this facility it is dirty and has a foul smell throughout the building. Majority of the staff is on drugs they allow staff to come in drunk and upper management turns there head they have mice all over the building and do nothing about it disgusting if you as me. Residents are talked about in a very disrespectful manner mocked and made fun of instead of helping them. They service hall way consistently smells of marijuana. The staff acts like they are at a social gathering instead of work where peoples lives are in there hands. And don’t be a family member with an issue about you family’s care because you will be made the problem.I’m just saying that is not an environment I would want my loved one to be in!

Bobbi goes above and beyond, involving patient care and collaboration with providers. She is always available for questions and concerns! She is a true Rock Star!

Not a place you want your loved one, but what other choices do you have when most facilities are short help! Many times that I have walked in and the facility is not clean, dirty cloths on the floor, food etc… no telling what you’re going to walk into. Yes there are some good things, as when you leave a review it’s normally not good. But more bad than good to say the least. My mother who resides there has been hospitalized due to some negligence, not going into full detail as it’s not necessary to the public. I do appreciate some of the ones that have cared for her like one of their own. After my review: My mom returned to the facility the day before Thanksgiving. She was in the hospital for 4 infections that was brought on by a fever when she had asked to go to the hospital and they told her "No" whatever happened to patients rights? To those who have read and following my above review on this place with my mom being in hospital do to the negligence of this facility and not following care plans of my mom is now deceased. Our hearts hurt and yes we would have moved her, but after this being her 5th Cardon facility we kept her where she called "her room" her home. She liked her roommate and her view. My siblings and I do hold this facility accountable for not taking care of not only my mom but other residents as well. Keep them close and watch their care as much you can! Have care plans in place to make sure that your loved ones are cared for properly. But as you can see this isn’t happening. We "her children" were up on a daily basis, the one time we weren’t my mom was asked to go the hospital, after getting sick and didn’t feel well, and her answer was "NO" whatever happened to patients rights? Or the care they need? I hear alot of the patients talked to or yelled at as if they are not human. They are elderly, they have feelings and they need cared for! I understand they aren’t your loved ones to care for but you’re in a profession to do so, if you don’t like what you do or care about the patients as one of your own then get out! My mom has made several close friends as well as us and trust me I want to visit with them and make sure they are well, but I don’t want to step another foot in this place because of how we weren’t even approached of how my mom was doing during her hospital stay so this statement here concludes it all! Negligence! I’m saddened and deeply devastated that my siblings and I have to lay my mom to rest!

Wonderful staff for my mother's care. Always had good activities & food & easy to make friends with fellow residents. Special thanks to Mida B., Linda, Shelby & Othelia for all of their care. Receptionists Carolyn & Loretta were fantastic in providing guidance & help whenever needed. Chef was very good, especially with soup recipes.

I am near end of second week here in the Rehab section due to complications fro a blood infection post oral cancer surgery. I have to share this is my third rehab facility - long story- I have had encounters with numerous nurses, LPNs, Techs and aids. I have been blessed by having not just professional care but extraordinary caring and an effervescent personality. I appreciate her attention to details and when she sees me / a warm smile asking if I am okay. The LPN I am referring to is Curvy - not sure of her last name — Hanna? You have a superior employee! She is a Gem!