Republic Services of Indianapolis

Republic Services is HORRIBLE to deal with. After 20 years with them and auto paying them every three months I looked and couldn’t believe my residential service had gone up to $421.54 per quarter I called to see if there was something I could do to lower my bill. They said no. Then I called WM and the same service was $135 per quarter. I signed up for WM and when I called to cancel my service with Republic then they offered to lower my bill. But they couldn’t get close or match the WM pricing so I tried to cancel. Then they wanted over $100 to pick up their containers. So I said I’ll just bring them to you. I stood outside their office for 30 mins and nobody ever came and unlocked the door. The whole time I was on hold trying to reach someone. This company is the perfect t example of how to provide lousy customer service and overcharge people hoping they never notice. Update: today is May 13th… even though I closed my account with Republic Services and canceled service last month AND stopped the "Auto-Pay" function on their website… they still deducted $421.54 from my account. I called customer service and was told that they can’t reverse the charge because my account was closed and they should mail a check in a few weeks. Hopefully.

Jennifer D, our account manager is amazing. She is ALWAYS right on top of things and genuinely looks out for our best interest. I can count on her for the upmost superb service!-Edge LED Lighting

Our church is serviced by Republic and we have the most amazing account rep, Jennifer D. Anytime we have an issue she is on top of it! If I reach out she gets back to me the same day. She has helped us maintain efficiency and save on costs by helping us determine the dumpster size and frequency of service that would best be suited for our needs. We could not be more pleased!

Your company constantly misses our pickup or only takes half of the trash. Your driver took our yard waste bags (dry leaves) the previous week but he refused to take it this week. Support always tell us they will be back tomorrow or Monday (pick up is Friday) over the phone when we call, but it never happens. Five times you have not came and picked it up until the following Friday. The driver sits in front of my house every Friday morning for 15 minutes cleaning the front window, adjusting the mirrors and rearranging the cab but often doesn't take all of the trash even though it's obviously ready to go. All that time walking around the truck and too lazy to pick up the lightweight bags with dry leaves in them and toss them in the truck. Your service has been nothing but problems and you never follow up on your word, ever. Edit: telling every review to email a copy of this review to your email is ignorant. What are you even doing exactly? How about YOU share the review with the company YOU work for! Even the customer service YOU provide for people complaining publicly is horrible. Get better, we expect more... Edit 2: Well a supervisor promised us they would be here Monday to take our trash. They never came this morning so we called them and they said that they had until 6:00pm and to let them know if they didn't show up but of course the office is closed and they are not here. They have never once came when they said they would send a driver after missing our trash. This is the sixth time no one has came when they promised they would come the next day or by a specific day. This service is literally trash. Luckily there's two other options in my neighborhood! Edit 3: We were promised trash would be picked up on Tuesday. Trash was not picked up on Tuesday either. Supervisor told us to let her know if they didn't make it by 6:00 which they didn't, again. This has been happening since the summer when we first became customers. They will just forget to come to your house then not come at all for a whole week. Edit 4: They came on Wednesday. It looks like the real problem is that their customer support has no direct line of communication with the drivers unless they personally call which isn't the default method of communication when there's an issue. This is ridiculous that we will still be changing trash services for 2024. The lack of communication is losing you customers.

Republic Waste has always provided excellent service, but when Account Manager Cindra Venturella answered my call, I was genuinely surprised by how much better the experience became. Her responsiveness and ability to resolve issues efficiently took customer service to a whole new level. My only concern is that Cindra is so outstanding, she’s bound to be promoted soon—and I’ll miss having someone who handles problems so well, I almost look forward to them.

I am sharing some of the same issues that has been repeated on this review thread --which is that our recycling never gets picked up. We have attempted to contact them.directly where we are always put on hold for several minutes (30-60) with never any solid resolution. This has been going on for about 7 months. I really wish this company becomes more transparent with the capacities of their service (which is beyond limited), and halt services they cant provide. The billing service works perfectly though -- I get charged every single time. Lol.

EDIT: Here's the nothingburger response you get if you forward your dissatisfied Google review to their customer service: "Thank you for sharing your experience. Customer feedback is very important to us here at Republic Services. We apologize for the frustration you experienced." With every interaction it becomes more apparent that Republic does not value their customers. Customer feedback is NOT important to them, and they have no compunction about creating additional frustration. ORIGINAL REVIEW: We do not recommend Republic. Republic was supposed to collect our recycling every other week, but nearly half the time they didn't. We would call and report that they missed (or skipped) our pick-up. They would say "Ok, someone will come in a few days to get it." Usually 4 or 5 days later they still hadn't come, and when we called their solution was "Our truck will be back in your neighborhood next week, and we'll be sure to get it then." That ends up being a month between pick-ups, when we were paying for every-other week! Our family generates enough recycling that the bin was nearly full after two weeks, so this created regular problems for us. We finally cancelled this service.