Best computer repair in Indianapolis: find options near you

Ballard Computes is a local computer repair technician. They are incredibly knowledgeable on computers and put forth a tremendous amount of effort when trying to find out why a computer doesn’t turn on. The amount of information I was given was incredibly helpful and has changed how I will build a computer going forward.
Personally I will always go for a local business over a larger business or chain like Best Buy. You should too! Ballard Computes will treat you well and make sure your issue is resolved keeping you up to date on everything they do to fix your problem.

Marvin was great! I had an unknown cooling system issue on a new model gaming laptop and I wasn’t sure how things would turn out with repairing it. Marvin was able to diagnose the issue and guide me through the considerations for repairs, offering as much detail and explanation as I desired. In the end, all my issues were resolved at a much cheaper cost than I had anticipated, and my laptop has run very smoothly ever since. Thanks Marvin!

It was a blessing to find Ballard’s Computes! Marvin was thorough and professional, explaining things in detail and helping to educate me on what I should look for in my next computer. Following the purchase he set up our new laptop, transferred all our files and information and provided a hands on tutorial on where things were and how to keep it updated. We will definitely use him again when the need arises and would happily recommend him to friends and family. Thank You Again Marvin!

Amazing experience, even when not in office he knew exactly what I was talking about and was able to guide me through the process of clearing out and reinstalling Windows 10 in about 30 minutes. He also had plenty of extra advice and what to do after to finish everything up. Was patient with me and was happy to help me out.

Ballard computes is a gem. I had a laptop which spontaneously stopped posting a BIOS that was beyond my ability to fix. Marvin de-soldered the chip restored the bios and had it working quickly, this is pretty esoteric work and it’s amazing to have someone capable of it nearby. Turn around time was very fast, communication was great, pricing was very fair, and he stands by his work. Marvin and his business are an easy recommendation.

I can’t say enough good things about Marvin and Ballard Computes. Marvin not only fixes my computer issues, but he also helps teach and explain – which is what I need! Marvin shows me more efficient ways to navigate. He’s responsive, quick and efficient, and extremely dependable. PATIENT – Which is what everyone needs who tries to work with me on electronics and technology. I’m fortunate to have found him.

This guy really knows his stuff. When I called right before closing he was about to head home but kindly agreed to squeeze me in. He diagnosed and fixed my laptop in less than an hour while I played with his sweet dog. He explained to me the problem and his solution and I felt completely confident about the repair. I’ve been using it for a few days with no issues. 100% I would recommend this business to anyone needing computer help.

One of the best tech stores we’ve ever visited!
I’m truly happy we found this place — it’s become our go-to destination for everything electronics-related. My husband and I visit often, and we’re always impressed by the great prices and excellent service.

The staff are incredibly friendly, professional, and genuinely care about customer satisfaction. They always help us find exactly what we need and provide clear answers to every question.

If you’re looking for anything related to computers, laptops, printers, cameras, accessories, and much more, this place truly has something for everyone.
It’s a must-visit — you won’t regret it!

First the store is great for computer enthusiast. It beats BB or the old Fry’s Electronics stores. But here is where it went South.
I had a simple question about my Microsoft subscription share; I could not share it to my laptop that I purchased from Micro Center. I just sent my cousin there to shop and she bought a laptop. They did not share with me a cost for his “Consultation”, which he claimed it under for even looking at it. Had I known I would have decided it wasn’t worth $50.00 they charged me for 15 min to figure out the issue. Then he showed me a Service Brochure to purchase a 1 year agreement for $139. He could have said thanks for coming in, there will be no cost, and I wouldn’t be writing this to share my disappointment with their Service Department.
I still think it’s a great store, but I would never purchase their warranties or suggest going to their service department, without full disclosure of their fees for any service they provide. I definitely learned my lesson.

Go at your own risk . I went in with a brand new pc two days old that was shipped to me , and took it their because I was getting a blank screen paid 80.00 just for them to see what the problem was and said it would be next day or two days and to leave it their . Ok Got a text saying the next day even though on their website it says if you buy a part it will be repaired the same day . They didn’t even give me an option. Next day I get a text to pick up pc it’s fixed just needed mother brain put back in to go pick up and not even have my power cord . Pieces off of it and didn’t even put back on it or give it to me , WiFi usb gone . I even asked for my hdmi and power cord and was told both was inside of pc . To come all the way home to now power cord , pieces inside off . They fixed it and didn’t even put it back Together ! I called and they said didn’t see anything and they advise customer to not bring in their power cord because it happens often ! I said that’s funny I wish I was advised because they needed mine for sure ! A brand new pc parts just gone !

Great experience here! I brought in a mac that was 12 years old that finally called it quits. The guys at the knowledge bar were extremely helpful in giving me my options for data recovery and a new computer. They were very informative and patient with my questions and concerns. They transferred all my data to a brand new mac and I could not be more pleased. I dealt with Dustin, Kevin and Kyle and give them all 10/10. Great place and highly recommend to anyone needing computer repairs.

Staff is real cute selling expensive computers, that need extra parts to work. I was very specific with Ashley on the internet sales. Didn’t seem to use to her job with affirm. Hopefully she knows her return policy will now have cash needed, due to implied agreement:) see you guys tomorrow

If I had their credit card, my wallet would be in danger. Knowledgeable staff and always friendly support. Also great service – being willing to POST test parts for a good price has saved me from spending $500 on CPUs I thought I ruined.

Update 07/2024: Absolutely consistent in their great service and selection. I wish I remembered the sales rep assisting me, but I had a question in regards to a mouse that I was interested. He had offered to just unseal the box and allowed me to experiment with it, with no hesitation. Hope you guys are here to stay, I’ll keep coming back.

Update 09/2025: Yes, it’s worth the drive.

So Austin was fantastic. I am having a gaming PC built for my son. I was given a parts lists and being completely uninformed on gaming PCs Austin was amazing. I actually got better parts than the original list and added an anti virus and was still under budget. The only thing else I have to get is a windows key for 25. But Austin was awesome and my 12 yr old gamer fell in love with the store. If was ALOT to take in tbh but a tech persons dream. Didn’t make me feel like an idiot and was SUPER helpful recommend 10/10

They were incredibly friendly and helpful. We visited them because we had a keyboard and battery issue. They clearly explained the approximate cost and suggested whether we should get the repair done or buy a new one, which was the better option for us. They gave us ample time to check the laptop and even cleared the dust on the fans and fixed a couple of missing screws without charging us a single penny. I highly recommend anyone needing laptop repairs to visit them. They provide a 5-star service!

The fabulous people at Indy Laptops have saved my computer TWICE! They are reliable, their repairs are completed on time, if not sooner, and the staff is very helpful and friendly. I recommend them to everyone.

My gaming laptop started making strange noises, and after struggling to fix it on my own, I found this repair shop and decided to give them a call. They immediately told me to bring it in, and when I did, they diagnosed the issue right away and even ordered the necessary parts on the spot. Everything was handled quickly and efficiently. They were incredibly friendly and explained everything clearly, which made me feel confident in their service.

I’m writing this after a few months after I got the service, and my laptop is still working perfectly! I’ll definitely be coming back here if I need any repairs in the future. Thank you so much and sorry for the late review

I had the most amazing experience at Indy laptops, in caramel, Jeannie was amazing. So kind helpful, knowledgeable, she took all the time I needed to get going with my computer very, very organized an amazing place. I highly will recommend them.

Very nice job, fixed my laptop motherboard problem. And clean my computer like a grand new one. The technician is professional and the price is reasonable. The customer service is also patient and friendly. I recommend you choose it

I needed to update (rebuild) my desktop PC in order to use Windows 11. Jean and Bobby helped me decide what motherboard, processor, RAM, etc based on my computing needs. I ordered everything online from MicroCenter in Castleton, picked it up, and brought it to Bobby. He had it finished the next day for me to pick-up. Super professional job. Thanks Indy Laptops!

Bobby and the team at Indy Laptops exceeded my expectations.

They were able to repair my dropped laptop the same day. Wow!

This is also good for my marriage – my wife was not happy about the potential of me needing to spend the money on another gaming laptop within 2 years.

Thanks Indy Laptops!

I purchased a KEF R6 Meta Center Channel Speaker as an open box item on the website. It was listed in excellent condition and shipped from this store. This is a $2,200 speaker when purchased new and the factory packaging consists of a large well-packaged box. This store didn’t even bother to put it in a box. They merely wrapped it in plastic wrap, slapped a shipping label on it, and called it a day. This speaker is made out of wood with a piano black finish. I’m sure you can assume the condition of the speaker when it arrived to me. The worst part is that I can’t walk in and exchange it for another speaker. My only option is to return it and wait for a refund. I can’t believe this is how their employees are trained. Who thought this was a good idea?

I came into Best Buy today for a memory card for a car camera for a friend of mine. I also had a couple questions about tablets/notebooks. I was greeted as soon as I walked in the store and walked to the area I needed and shown where I was to go next. The associate was more than helpful and in no time I was back in my van on my way home with all the info I requested.

The employees here are wonderful. Jordan took care of us, helping us upgrade a phone and purchase two phones. The employees at this location never disappoint. As long as they continue with this type of customer service, we will continue to come here.

I’ve been coming to this store for months at 10 am to deliver items to customers. Today, a new rude employee opened the door and said we don’t open until 11 am. Please make up your mind on the delivery door time and train employees how to communicate better. He didn’t even bother to say, at leas, let me check with the manager or someone else. Thx.

Average selection of appliances at this store location. I would prefer to see appliance packages bundle together, rather than scattered throughout the area. I understand having all the dish washers together and the fridges, etc.. but if I’m buying a whole kitchen full of matching appliances, I would at least like to see it displayed. Just a helpful suggestion to increase buyer engagement.

On Mon. Aug.11 I took my phone to a T-Mobile store to get it fixed. They suggested I go to Best Buy.A young man named Jackson fixed it and didn’t charge me anything. This is where to go for a new phone or getting your old one fixed.

Great staff! Very helpful! Adam was great at checkout and super quick. We were asked right away when we walked in if we needed help and a gentlemen guided us right to where we needed to be. Everything is laid out well. They even sell Lego sets there which is awesome cause I had wanted to buy one as a bday gift for a party that night!

Very knowledgeable and friendly. I stopped in yesterday with an older laptop that had a hinge issue that another computer repair store couldn’t do that type of repair. I was thankful that they gave me an estimate and good advice And didn’t pressure me into making a decision that day. Definitely gave trustworthy vibes!

Great experience here this week. Had my laptop screen go out. I stopped in, and after a short wait while another customer was sorted out, Dan introduced himself, had my laptop apart, back together, and a screen on order in about 30 minutes. I was able to keep my laptop while waiting on the replacement screen.

A few days earlier than expected, Dan called and said I could bring it in whenever. I dropped it off, grabbed some lunch, and came back to a fully repaired laptop. They were informative, professional, and fast. Thanks Dan!

Dan was incredibly professional and took care of me in about two hours. He installed a CPU cooling fan super quickly and was super nice the entire time. Cheap prices too!! I’m definitely gonna bring my gaming PC here every time from now on. Thanks again, Dan. You’re the best!

I was impressed with their professionalism, courteousness, and affordability. They were very helpful. When you walk in you can see their professionalism by how well organized and presentable their store is. They did a stellar job with my computer. This the best computer store and repair service on the Southside. If you want a custom build, they are the one’s that are going to help you.

I had a startup issue with my PC for a while, & nothing that I did would help. I came in on Friday & Sonny was able to fix it in the same day. He was very kind & fully transparent about pricing. It turned put to be a hard drive issue, but it was replaced with a brand new one & set up within 4 hours. Thank you Sonny for the amazing help & customer service! I can finally game again.

This place was efficient and personable with his service. I am usually apprehensive about to tech repair business because of the trust and ability to fix my laptop fast but I was in there for only 45 minutes tops and he got my laptop up and running again. He does all types of services on a fast timeline and I only paid $80.00 for a consultation and he upgraded my RAM and OS system which I think was a deal. He saved me 100’s of dollars I would have spent a GeekSquad.

I have brought two laptops for repair (different issues) over the last couple of years. The repair costs are very fair and the turn-around is very quick. The latest repair was to replace a couple of fans. Dropped the laptop on Friday and got a call to pick it up on the following Monday. Sunny is a great person to work with. He is professional, patient, and pleasant. With my first laptop, he spent time helping me with getting my accounts set up after a hard-drive replacement. This type of service is a rare find! I highly recommend this business if you need any type of computer repair.

My Nintendo Switch that wouldn’t turn on for almost 2 months miraculously revived in the hands of one of the techs! It had been the blue screen of death followed by absolutely no response even though I tried every youtube tutorial to get it going again. Unfortunately it won’t keep working forever, because it’s in bad shape, but it gave me hope that I can at least transfer my data to a new Switch soon. Thanks!

The guys were attentive to my tech needs and fixed my screen at a good price. The only small complaint I have is that I got my phone back with a dead battery. But I’d go back again because Jason was awesome!

Jason was very helpful and professional. I brought him 7 phone scanners all needing the screens replaced. He had them all done the same day. Very pleased with the service.

Literally the worst experience. Called ahead of time on Thursday to ensure my screen would be completed same day. Was told “3pm is the cutoff time for same day guarantee.” Perfect. Phone was in their hands by 2pm.

As I was preparing to leave, the tech told me “your phone is next. So it should be done by 5 or 5:30 AT THE LATEST. ” And, yes, he did emphasize the last part. I live on the West side of Indy, so I figured I’d find a place to take my laptop and work while I waited.

5:15 rolled around and I did not hear anything as I had given them my work phone number to contact with updates. I went back into the store to inquire.

This is when I was told “well, we got busy. He (the other tech) had to fix his personal phone. And I had to fix mine and his was taking forever. So yours will be started in the next few minutes. Literally. And will be done tonight. We close at 7, so it has to be finished before then. I’d say 6:15 or 6:30.” Annoying. But fine.

I had to go let my dog out, so I took the 35 minute drive home. By the time 6:15 rolls around, I still haven’t been contacted. So I get in my car to drive over. As I am getting onto the highway, they finally call.

“Well, we got busy. And it won’t be finished tonight. So you can leave it here overnight or come get it and bring it back.”

Since I didn’t want to drive 60+ minutes roundtrip twice, I told them to keep it and what time it should be ready in the morning.

“Well, we open at 10am , but the GM works tomorrow so it should be quick because he’s fast. So by 11:30.”

11:30 am Friday rolls around .. no contact. I call to inquire on the status. ” Oh .. yeah. It’s done. Come get it whenever. “

I don’t understand how employees are able to prioritize fixing their own phones over a PAYING CUSTOMER. Absolutely ridiculous. AND the touch screen does not work correctly now. So I will probably just get a new phone. Should’ve just gone to a different one.

Ridiculous.

Very helpful place. I have been to this location on multiple occasions and every time, the service has been top notch. They are knowledgeable, friendly and professional. If you are having issues with your phone, call them first before replacing your it.

The experience was alright… I dropped of an iPad for a battery swap. I was told a week for repair. After I week, I had not heard anything so I called and was told the manager is the only one to order parts and was out sick. Another week went by and I called again. They had JUST ordered the part. Two days later, they called saying they broke the home button and had to order a replacement for that. After three weeks, the iPad was finished. Not sure why others can’t order parts but that seems like a flaw in the service aspect.

Paris was the bomb. I went to another place that referred me to this location. Paris was very patient and u locked my tablet . He was. courteous, friendly, and very professional. His expertise kept me from buying a new tablet. Thank you Paris6

Great experience. She is very knowledgeable about computers and their functions.
She shared things with me about
computers that I wasn’t up to date on.
She let me know that she was concerned about my computer problem and was straight forward with me about the condition of my computer.
My computer now functions like new and I just love it.
I have already recommended and will continue Justice for Computers.

Thanks again
D.snow

I would like to thank Ms T I called her and she got me in the same day and had me fixed up the next morning thanks again Ms T you are the best I highly recommend anyone needing and Pc repairs to please contact her she will get you together at a fair price. My computer works like its brand new again!

Professional. Courteous. Quick response time. Set expectations. Competitively priced. As a Hollywood Screenwriter/ content creator, I appreciate that my ‘computer life’ was restored when I was told it would be. Will use JFC again.

Absolute miracle worker, saved me over $150 finding a fix no one else was able to spot. Tanya knows her stuff, and will absolutely be the only person I go to for any future computer issues. Thanks Tanya!!

IF I could leave 0 stars, I would. All I needed was my screen replaced. It was touchscreen. She replaced my screen with a mon touchscreen and then informed me that’s what she had done. I explained that my computer was a touchscreen and that’s what I would like back. She disposed of my screen and did not tell me until after the fact. When I suggested that the price should change because I didn’t get what I was quoted for and she began yelling and sending me screenshots of a Google search stating my computer’s driver is difficult to work with. I replied that she should of told me all of this before proceeding. My partner was late picking it up because she is helping my family and she went ballistic while I’m at work. The lack of professionalism and knowledge on this matter has left me disappointed and without my computer’s functions. I WILL NOT be using this “company” again.

Excellent work & patience with me. Tonya was clearly well educated, knows how to talk to non-tech people like me. And it’s well priced. I highly recommend her.
Ramla Bandele

Got me in for an appointment very next day and diagnosed what was going on with my sons gaming laptop quickly, replaced the screen and got the laptop back to me the exact day and time she said she would, highly recommend

I brought in an electronic part that needed the power supply soldered to the board. When I dropped it off, they said it would be no problem. It was the weekend and it would have to be delivered to Bloomington on that following Monday to be repaired. I called the following Wednesday to ask about the status. I was told their driver wasn’t available and they were about to bring it Bloomington that day and would have an update in 2 hrs for me. The next morning I went into the store to ask about the status (since I never received the phone call) and they said it was in Bloomington. Thats all the info they had. The next morning I got a phone call saying they can not solder the power supply to the board. I purchased a soldering kit on Amazon for $12 and did it myself.

Took my s23 plus in to have my charging port repaired. They were very polite and straightforward, which i greatly appreciated. The service was fast and friendly and the experience was great! Will be back for any other issue i may have and would recommend them to anyone who asked.

I had a problem with my Android phone. It wasn’t charging properly and the plug kept falling out. I took it to this store, he looked at it, said it looked like there was dirty inside. He took it back in his repair shop and 3 minutes later, came back and said it was fixed. I asked him how much it would be? He told me “No charge”. I couldn’t accept that, so I pulled out a $20 and gave it to him. GREAT PLACE TO HAVE ANY PROBLEMS WITH YOUR PHONE!!! He specializes in Apple.. Send him ALL OF YOUR BUSINESS!!!

My iPhone was losing charge connection when plugged in so I brought my phone in and they cleaned the port in less than 5 minutes. After tax it was $21. I’m very happy with my experience! I’ll definitely be coming back if I have anymore issues. Most affordable place around!

We definitely will not be back. I don’t think I’ve ever left a negative review before. The manager would not refund my money after they even acknowledged that they sold me a defective phone screen after paying almost $300 to have it replaced. I’ve used this Business for years which is the sad part.

I put my 16 pro max. They said it would take 45 minutes my charging port was dirty. They came back and boom screen cracked and said it cost $300! I was extremely disappointed. 10/10 WOULD NOT RECOMMEND.

My husband brought my iPhone 14 Pro Max to get fixed with Dillan well he called us and said the approx censor was broken so he couldn’t fix it we later took it to Apple just to find out Dillan is the one who broke it. So we called him and he admitted he did then tried to charge us for the fix so come Tuesday I’m calling to see what we can get done if not they’ll be hearing from my lawyer

My experience with City Electronics was great! I brought my computer with driver issues and my problem was resolved in a couple hours! Nate was professional and kind. My computer is functioning and performing well. I would definitely recommend City Electronics to get you right with whatever your computer issue may be. Thanks again Nate for all your help. Be Abundantly Blessed!

Had an Xbox hdmi port replaced. Was hoping for a quick turn around and he knocked it out the same day which is not expected from anywhere and priced under everyone else around! Will definitely support this small business with all future needs or wants.

Took my ps5 in for hdmi repair and they had it done in 1hour and 30min very good and quick would recommend

came to get my hdmi repaired on my series s came back and got it same day I recommended this place

Great job with my son PS5! They were fast and professional. Cost more than I expected but still a great job.

I struggled finding a place to fix my son’s PS5 for a reasonable price. I found City Electronics and not only did I get a fair deal, but my system was ready for pick up same day in just a couple of hours. It is nice to know that good service and fair people still
exist. Thanks!!!! 100% recommend

The service was great and very timely. The pricing was also very reasonable. Great decorum and would visit again.

I had an issue with my computer failing to allow me to log in. I called Charles and he told me to bring it in right away. He tried to reset the password but to no avail. He had to reinstall my system, but did it in 45 minutes or less while I waited and watched!! Indy-Tech is the place to go- PERIOD!! He is not over priced and you get HONEST service, answers and solutions!!! I will see me every year for routine maintenance on all of my computers!!!

My desktop computer suddenly stopped connecting to the internet (either via wifi or ethernet cable), due either to a virus or a corrupted operating system. Charles at Indy-Tech was very helpful and efficient. He reformatted the hard drive and reloaded Windows and now all is well. His charges for diagnosis and reloading Windows were very reasonable and he was very polite and friendly. I will definitely use him in the future for any computer issues. Highly recommended!

Got my computer back in 2 days within drop off. He was very nice, professional and polite. My computer is working great now. Thank you for your service!

Indy-Tech fixed my laptop by the next business day even though I dropped it off near closing time on Friday. Also, I bought a backup used laptop for a reasonable price. Charles was professional just as the company’s name is professional.

I found Charles via a Google search Friday morning while trying to get my laptop fixed. I drop my laptop off at 11 and he told me to come back in an hour and a half and the virus on my computer would be taken care of.

An hour later, Charles called me and my laptop was good as new. 10/10 would recommend!

Admittingly, I have no computer experience and needed a laptop and my home computer updated. Once I explained my situation, Indy-Tech provided me with an awesome laptop and was able to upgrade my home computer for a very reasonable price. I strongly recommend this company for computer repair, used computers and all other computer needs because they are fair, professional, informative and very helpful. Ask for Charles. He is honest and very reliable. Thanks Indy-Tech! RESPECT..

This is the best tech shop in Indianapolis they got me fixed within the hour five stars all the way thank you so much for your service it was a godsend