Build-A-Bear Workshop

Carmen was amazing. We came in today wanting to stuff an animal we already had. They were super busy and Carmen was patrolling the store ensuring everyone was in the right line when she found us. She directed us to the hand stuffing station then proceeded to stuff our cat. During the process she was friendly, funny, and answered all of our care questions. While we shopped for outfits she hand stitched our cat whole then brought it to us. She made our experience fun and magical. Way to go

I came here yesterday and saw something completely absurd and ludicrous - the employees wouldn’t let a pregnant woman sit in the chair and had her ON THE FLOOR. She was obviously not feeling well, and when she sat in an empty chair the employee told her that the chair was reserved for employees only. The entire time she was there, the chair remained empty, and they forced her to sit on the floor. This was the last straw for me and my family - if the establishment can’t support expecting mothers, then its not a family establishment and rather a money-machine. I’ll take our family’s business elsewhere - somewhere my children will witness true kindness. I refuse to hand over my time and money to a place that actively works against fostering hospitality and community.

Had my daughters birthday party here. Reasonable price for a bunch of kids for the selection of bears they all got to choose from. There were tons, and not just generic ones. The staff was awesome. I expected a simple shuffle through, but they took the time and had some small events to make the whole thing special. The birthday party here is way more than expected and this staff truly knocked it out of the park on a busy Labor Day weekend.

Horrified in how they treat pregnant women. I came in today and while waiting in the stuffing line I got a terrible wave of lightheadedness and tried to sit down in the empty chair that was off to the other side of the machine. I tried to sit down and the male employee quickly told me im not allowed to sit there that its for employees only. My Husband said im pregnant and not feeling well and the man still told me I had to get up. I ended up having to sit on the floor while I waited to feel better even though no one was occupying the chair.

Got a bear for my son's 1st birthday for $1 and got a $10 voice recording add on. Great deal! Staff was super friendly and quick.

We went to Build a Bear for my son’s birthday and left with him in tears. The cost and value for what we received was fine, but the store manager, Asia, was repeatedly hostile and mocking despite us greeting her warmly. We had a coupon she wouldn’t honor, which is fine—I understand sometimes there are issues in that regard. However, she made it clear she wanted us gone ASAP and suggested we put our bear away (which already had a voice recording completed) and leave. It was a truly awful experience and apparently the manager chooses to bully children.

Went in to get a blue or pink bear to reveal the gender of our baby and they were AWESOME about it. Made the moment that much more special.