Bicycle Garage Indy

Liam tuned up and replaced a few parts on my 13 year old bike. It rides like a dream now! I can’t believe how smooth and silent it is. The customer service from Liam and Nathan was wonderful. Nathan also helped my children find new helmets. He was great at making sure they got properly. Both Liam and Nathan were very friendly and professional. I love the downtown BGI. I am always happing stepping into that store.

I literally have no clue about bikes- I just know my tires kept deflating. I walked in and told a very nice employee that I suspected there were holes and he let me know he would try putting new tubes in. He was very helpful about what exactly he would do and the cost, and it took only 20 minutes! He very kindly adjusted my handle bars as well and it felt like a brand new bike!

TL;DR the new shop on Roosevelt has awesome staff who are responsive, knowledgeable, and patient with questions. I highly recommend them for bikers of all skill levels. Had bolts falling off my rear brakes that I noticed were stripped. The online appt scheduler was 2+ weeks out and I had an upcoming vacay that I wanted to take my bike on, so I called the shop and spoke with Max. He had immediate knowledge of the brake issue with my Trek and told me to swing by with the bike same-day. He must've been on break or something because he immediately lifted the bike and started inspecting it even though I noticed plenty of bikes needed to be worked on; his diagnosis over the phone was correct, looked up my BGI purchase in their system and saw it was under warranty, ordered new parts and told me they'd call or text when it was ready. The only delay was the brake manufacturer's shipping (over 1 week) because the parts were delivered and installed the same-day by BGI. I was really impressed and so happy I got to take my bike up to Michigan later that weekend. Thank you, Max and thank you BGI!!

I brought my bike in to get the rear tire replaced and they did it quickly and on the spot for a fair price. Would recommend!

Over the past few years they have assembled two bikes for me and did great jobs at that. They’ve also helped with quality tuneups. Very nice and knowledgeable staff. I’ll continue to patronize their shop and I do recommend them to anyone in earshot.

The staff quickly helped me understand what kind of maintenance my bike needed. They also helped me find and install a new rack above my rear tire in about 30 minutes. When they noticed my extremely worn breaks, they went ahead and did the break install for free. Great service. I'll definitely go back.

To start - I am a full bike commuter and have been for a decade (in Indy and in ATX) - I have been using BGI Downtown for my e-bike repairs for 3 years now and find them to be reliable and a fair price. Keeping your bike tuned up costs money, that's all there is to it but the people here are very good at what they do, are very knowledgable, and are friendly. I have asked them a ton of questions and when I made the call to buy a new e-bike, they offered me a lot of expert advice. I am very, very pleased with my new Trek bike and give a lot of credit to the people at BGI for that.