Chapman Heating, Air Conditioning, Plumbing, and Electrical

Fast, friendly, and fair. Dealing with Chapman was a pleasant as unexpected expenses could be. The rep was on time, courteous, and most importantly, did not put any pressure on me to decide. Costs and options were provided to us, which seemed to be on the better side of competitive. Work was completed on time, with no mess whatsoever left behind. Would highly recommend, and definitely will call first the next time. Thanks so much!

Von from Chapman was awesome. Very knowledgeable and easy to work with. He also would not give up even though the clog was difficult. He was patient and understanding and willing to discuss potential strategies with me. If we have another clog, I would not hesitate to call Von. Great work.

The technicians were FANTASTIC!! The service from the OFFICE is TERRIBLE!!!!! NO follow ups from the office to tell me when technicians will arrive. It happened afternoon of 9/3/25, 9/4/25, and now 9/5/25!! I do not know when they will be at my house till the morning they're SUPPOSED to be there. Then I receive a text telling me they're on their way. I spoke to a Customer Service person the morning about what's happened. Apparently it hadn't done ANY GOOD! Guess I should find another contractor that will COMMUNICATE with me. Like I said, the technicians TODAY, were FANTASTIC! The examples of PROFESSIONALISM. But the office, and therefore the company of Chapman is HORRIBLE and should NOT be TRUSTED to communicate with the customer!!! I have no illusions that this review will be shared publicly. But I will do my utmost to insure that word is spread throughout the state to my brother's and sisters the public safety field (where I spent 28 years) and the military where I was proud to serve. I will tell every member of these fields I come across and in organizations I belong to.

Victor, and some other fellows came and replaced our old furnace. I gave a couple days to give a review because I wanted to see the results, and well the house is warm again! We had an aging furnace that was working, but has seen it's better days, and still seemed to be working overtime. Back to this opinion of mine, Clean, professional, timely, and like I said, the house is still warm. All while feeling like more than 'Just another customer' Thank you! PS Wouldn't of happened if it weren't for Larry! Not a salesman, a Man! Maybe he sells stuff, but it's nice chatting about life for a bit instead of nice appliances I obviously cannot afford.

John came out to clear a drain blockage. This has been something that has happened every year for the last couple of years. He was able to finally identify what was causing the issue. He provided a detailed description of the work that is needed and cost. Steve Waterman came out today to start the outside work of the sewer line repair that John had identified was the issue. He was prompt and professional. Very good communication skills in explaining what caused the issue and why. There will need to be another crew come out tomorrow that will need to come in the house to finish the repair work.

Israel Rodriguez was very prompt and courteous on arrival. He fixed our plumbing issue quickly and explained and actually showed us what had happened. Great work! Chapman is a wonderful company and is highly recommended!

I don’t usually write reviews, but this experience bothered me enough to share. Chapman is very upfront about charging $103 just to come out and look at your unit. That’s already steep, but I went ahead because I needed my AC fixed. I explained to the scheduler exactly what happened—I accidentally pulled out a brown cable while weeding, and that’s why my unit wasn’t working. She couldn’t give me any kind of estimate. When Nolan, the technician, arrived he was very nice, friendly, and clearly understood this was an easy fix. He reconnected the wire in less than 10 minutes and even tried to give me the cheapest cost possible. I have nothing bad to say about him—he did his job well. But then came the bill: $120 for the repair on top of the $103 diagnostic fee. So $223 total for a 10-minute fix I had already described in advance. $120 for the work I can understand—but stacking it with $103 just to show up feels unfair, especially when other HVAC companies waive the diagnostic fee if they do the repair. The problem isn’t the technician—it’s the company’s policy. It feels like Chapman cares more about their bottom line than doing right by their customers. I wouldn’t use them again, and I’d recommend checking competitors first.