LCP Transportation LLC

I wish I could give a negative 10, considering the company is supposed to pick up and drop off clients for doctor appointments. I would think that would be something they would think it's important, but I guess there are no consequences for their actions. First time, I was taken to my appointment in a timely manner, but they couldn't pick me up for an 1 hour and 45 minutes. And then they had to get a Lyft. This morning I had an appointment and it was hard for them to reach the driver. After 18 minutes they told me they would have to find me an alternative ride. I have 30 minutes to get to my appointment. I told them while booking my ride, I didn't want a Lyft ride, because I am disabled and may not be able to bend my leg to get in the car, but I guess they don't write these things down, for future reference. I asked the person on the phone, how many chances does this company have to stress out and make their clients miss their appointments. Of course they couldn't tell me. But I guess when you have a contract locked in with a billion dollar company, people don't matter.

Not a very great service. I've scheduled rides with them twice on two different occasions both times the drivers never should up on time, when I called they said I called the day before at a certain time and canceled which I never did as I still needed rides to the appointments. They offered to send drivers out but I told them not to bother as I was going to be late and probably not able to be seen. They could probably improve if they got drivers that actually cared to do their job.

I have an appointment at 1:00. It is currently 12:50. The appointment is a 30 - 45 minute drive. I have been trying to figure out what is going on since 12:15, as that is the time they told me I could start calling for an ETA on the phone call. I have no other method of transportation as I am physically and mentally disabled and cannot drive. I've also been stuck at the hospital for hours after an appointment ends. Insurance is probably going to take my CPAP because I cannot wear the mask I currently have and they didn't show up. That is what you're getting when you rely on LCP transportation.

If I could give zero stars, I would. I have severe PTSD and seizures and cannot legally drive. Public transport doesn't cover where I need to go. I'm on a severely limited income and can’t afford Uber/Lyft. LCP constantly mishandles my sensitive information, refuses to escalate issues, and talks down to me when I get frustrated and feel a seizure, PTSD, and disocciation. This copany has caused me now 2 Seizures. I experience speech paralysis, and phone calls with automated prompts are nearly impossible. Even a LCP agent has the audacity to tell me to stop talking when I stated I knew about Lyfts Policies, I was in a PTSD/seizure flare because I was worried about been approached by a stranger, in the rain, and the business was closing, and had no place to sit for an hour and then explaining my disability she was like is there somonoe who can help you schedule since you have this difficulty. None of the healthcare providers will help as they have stated it takes an hour to arrange a ride. My Emergency/POA is at work and is unable to use their computers at work. Their system is not ADA-compliant—UHC only allows scheduling via computer (the button that supllies this link is not even accessible on their phone app), and LCP has no cell phone app at all. Not convienent for anyone in general or someone with disabilities. I have scheduled rides online with no issues—until they suddenly blocked me to schedule online. No one at LCP or UHC will fix this. Its been like this for a month. I have tried logging from UHC website and get this message Server Error 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. I get Invalid Account and/or Password on LCP's website I have tried my UHC username and my Insurance Member ID Password, and even reset my password but it requires 2 quessions which come up as <>. I have tried plugging in questions thinking they would send a email with no luck. I have tried refreshing my cache/hisorty and other browsers too. I've been left stranded multiple times, in the rain with no seating, outside a closed business. Before my and after appointment because they require an hour pick-up time and now ththey claim I have to call to be picked up too. AND I have been approached by sketchy people asking for money and phones. I ended up having a ptsd/seizure because of this. Another stranger ended up havig to take me home because I could not wait an hour for LCP to re-arrange a ride with Lyft to pick me up. But they don't seem take this serious until someone is assulted, has a injury from seizing, or etc. They’ve falsely promised reimbursements and blamed UHC for problems that are clearly theirs. I don’t feel safe with this company. They're endangering people with serious health conditions. I am probably switching back to Anthem as they seem to have a better quality transportation that has no hurdles calling them and can schedule online. They seem to also be able to save preferences for favorite transportation company, mobility, and just overall slightly more direct and accessible like calling 911 dispatch and professional.

This company is a joke!! I switched my pickup more than 4x and actually just told them again yesterday for an appointment and they sent the driver to the wrong address again today and when I just called them they said I would have to call after 8am to reschedule (missing my appointment over an hour away)...they can't get anything straight over there and are by FAR the WORST company I've ever had transport me....btw the pickup address is literally 5-10 minutes down the same street I used to live on and they couldn't tell the driver that because of THEIR mistake and it's not "during business hours" lol....don't waste you or your doctor's time with these guys and just call another company....you'll be happy that you did

Based out of Indy...my elderly mother and I are in Fort Wayne, IN and so... communication is vital for smooth operations. LCP, has the vehicles (both our trips had been done with new Toyota vans, which were handicap accessible and fully automated), they seem to have good people, but the communication (rider access to drivers and dispatchers) needs to be cleaned up...and name badges for ALL drivers could go along way establishing security for the riders (a uniform or dress code would also help). This was our first time utilizing this company for a doctor's appointment... and both drivers were on time and pleasant. The first driver seemed to be a little unfamiliar what the transport vehicle...and dispatch (when called to pick us up from appointment) seemed to struggle with smoothing communications with my 78 year old mother, who was afraid of having to wait an hour, to be picked up (as was stated by the dispatcher who fielded my mother's call). We ultimately had no wait and our driver was waiting at the end of our appointment. Maybe this service is handled different if you became a member and handle things over the internet instead of over a cell phone.

Terrible transportation services. The last time after My appointment, I helped the driver with instructions to find the hospital, once He'd arrived instead of Him picking me up. He had 5-6 people who didn't have any rides scheduled with him & so everyone had got in first way before me & were about to leave me. After an estimated 10 minutes He'd, asked if their names & none of theit names were mine, so then that's when I was able to get in & I was telling everyone that wasn't their ride. So, I ended up being the 2nd/3rd person to get dropped off at home. Today My driver actually did leave me & as I was trying to call the driver back, the LCP number makes you redo the whole process, unfortunately. So, A rude agent called me & stated that My driver was leaving & I had notified Her that I was trying to call back, while coming from the 3rd floor, & I'm on A crutch, She stated that it didn't matter. So now I've been waiting for hours for an urgent return trip & still no ride, no one to tell me the cab company that's supposed to pick me up, or anything! Also, when the cans come, they just sit her le without notifying anyone who they're here for, so they're just getting free money from LCP. That's not right! Thank you!