Royal Splash Car Wash

I went in This evening and I had a $10 coupon. When they handed me my receipt, they only took seven dollars off and I went to go use the machine to clean my mats in my car and they were not working. Not for sure why they charged me three dollars more and didn’t take off the full $10 as the coupon had stated I did get the $22 car wash which is what the coupon specified. It’s been a few years since I’ve been to this location and it will probably be a few more before I give them another try.

The car wash was quick, my car looks nice, and the vacuums had good suction. The vacuum I initially picked up had paper or something clogging it, and I had to push it in so the vacuum could suck it up, after I did that, it had great suction. The only thing I wish the car wash had was towels or paper towels to wipe off the inside of my doors that were wet. Overall, it was a good experience, and my car looks great!

NEVER go through this car wash! I went through on Friday and came out with my bumper hanging off. I stood and waited 20 minutes for the Manager Alvin to get off of a personal phone call. Alvin and Justin were both extremely rude and tried telling me that my car was already broken before I drove it through and that there was no way the car wash did that. I asked for camera footage from the wash to prove that my car was perfect driving in and they refused, I asked for the "technicians" information that they claim said the damage didn’t happen at the car wash and I was hung up on. I called back again and asked for someone else’s information I could speak with and was hung up on AGAIN. Thankfully I called and had a police report made when it happened and I will be taking legal action against this business. This car wash has nothing but terrible reviews and reports of damage to peoples vehicles with the same story of being told the damage didn’t happen there. 100% do not recommend this car wash.

This Place has massive potential but they need improvement in a couple areas. I don't know if theirs a problem with their soap or brushes but I noticed their equipment straches off and fades away the shiny black color around the windows and headlights. I have a brand new car, I don't recommend taking a new car to get washed here... Id be very careful. Their staff has no energy or desire to provide any kind of customer service.

Went through this carwash today and it tore off the top break light portion of my car. I reported this and was treated rudely by the employee that initially looked at the damage. Another came out to take my name and contact information. I was told their insurance company would contact me within three days. When I asked for the name of their insurance carrier I was told "we are not allowed to provide that information." They may not be legally required to give this information however it would be a common courtesy to your loyal customer. This is the second time I have had issues with this carwash. Over the Christmas holiday I purchased a deal from them online. I had to provide a cell number and they were to send the number of washes I purchased to that number via text message. These were never received I had to go into the carwash office three times before l was able to get them to honor my purchase. LOYAL NO MORE!!

I used their free wash offer to give them a try and I must say I'm impressed, it was a quick and easy process! My car is nice and shinny again! I love that I was able to vacuum it out without additional charge and those vacuums mean business! Will definitely be going back!

My front windshield wiper was ripped off mid wash, but they won’t replace it; the only apparent way that it could’ve happened was by me turning it on. Going into the wash it states that they will not repair the REAR wiper however when speaking to the manager he would only say that they aren’t responsible for anything and they don’t "need" to repair anything. I asked to see where in writing it says that however the only answer I got was "we just don’t" , I asked if I could see my paperwork to see the fine print, but they can’t even give it to me as they have a new system.Tried getting to speak to someone else besides the manager and he just told me that the owner won’t deal with these things and nothing can be done. Now I’m waiting to see if they can "possibly" refund me my monthly subscription as i haven’t washed my car since the incident. ** You can’t even get someone to answer the phone during the work hours , I called at least 3 times a day since the incident over a 4 day period DON’T WAST YOUR TIME OR MONEY HERE **