[solidcore] Broad Ripple

Newbie here! Ive tried starter50, Foundation & signature classes all with different instructors and each class has beena great experience. I’m almost done with my 2week trial and i’m highly considering becoming a member.

Amazing Experience I had an amazing experience at [solidcore] Broad Ripple! From the moment I walked in, I was impressed by the clean, modern, and energizing atmosphere of the studio. Uma, the instructor, was absolutely fantastic. She was incredibly attentive, making sure everyone had proper form and felt supported throughout the class. Her guidance made a challenging workout feel approachable, and her energy kept me motivated the entire time. Even though it was my first time, I felt comfortable and excited to push myself. The class was intense but rewarding, and I can’t wait to come back. Next time, I plan to try the Starter 50 for beginners to build a solid foundation. If you’re looking for a high-quality, results-driven workout with excellent instruction, I highly recommend checking out [solidcore] Broad Ripple!

The workout was great, but the customer service is terrible. I left multiple voicemails, texts, and emailed several times and never received any communication back. My card was double charged for a class, but when I tried to register to use the second "class pass" I got an automated email saying I missed a registered class time and therefore lost my credit. If you really want new members OR for your current members to stay, just call/email people back.

Missed the class due to an accident on the interstate causing me to be about 5 minutes late. I still drove there in hopes of being able to speak with someone and was told that my credits on class pass would be returned so I could sign up for another class. Over 24 hours later, countless calls, 1 voicemail, and 1 email/message later, I still have received no response and been unable to get in contact with the location. It's disappointing as I was really looking forward to experiencing Solidcore. UPDATE: I was finally able to connect with someone and once I was, the lead trainers/managers both downtown and in broad ripple were very helpful with this process. Truly appreciated the communication, so I've updated this review to 5 stars.

Tried to schedule a class here but never got a response. I guess they don't need new members.

Great class but customer service is absolutely horrible. Sent two emails and never heard back. If you run into any issues you are on your own. Don't expect to get anything resolved.

Really really nice staff. Awesome music. Even harder workout