Jos A. Bank

I've been meaning to share this for weeks now: I had a wedding in NYC, and I needed a tux. The Fashion Mall store couldn't have been more helpful and kind, particularly Martha, who guided me through every step of the process and made sure I got a great tux. She was SO kind to me. And, on top of all this kindness, I was able to return the tux at a Men's Wearhouse in Brooklyn! So I didn't even have to carry it home! This was a GREAT service. Dan

This place is great. Even if you're trying to save money, the clearance section is fully stocked with nice jackets, pants, and other clothes. A wide selection of ties and undershirts as well. However what really made it is the staff. Specifically Jayden. Our daughter was getting fussy and he brought out a snack to help calm her down once we realized everything we brought was empty. He helped talk me through sizes and fits, explaining what looked good and what options I had. Even after we focused on the less expensive options he was understanding and not pushy. He was incredible and made what was becoming a very stressful outing into a manageable experience. I'll come back here for any of my nicer clothing needs.

Update: I've been back to the store multiple times for both help with original orders (my size changed)... And purchasing more clothing! I've now worked with Dorinda, Avery, and Martha as well as consulting with the tailor Angel. I can't remember the last time i have had such personal and excellent service!! Everyone was amazing... Working through exchanges, coordinating colors and patterns, and even providing thoughtful and creative solutions in the tailoring to make everything work together and create both elegance and personalization for me. Store manager Dorinda is awesome, as is Avery, Martha, and Angel. I have had wonderful experiences EVERY time (so far about 9 visits since May). Please let them know that they are great. Original review: Great customer service... Sales staff pays attention to everything from fit to style to price points and spends time with you generously. It seems like there are always sales and /or price incentives on virtually all clothing categories as well. These days It's not easy to find a brick and mortar place for menswear that isn't more interested in fast fads than dressing the customer according to their tastes and needs. They stock a very large array of sizes and styles from skinny to big and tall. There are great sales and a rewards program. Looking forward to shopping there again.

Great experience!! Jaydin was extremely attentive and helpful. He was knowledgeable and related very well with my teenage son getting ready for prom. I would definitely return based on the service we received from Jaydin.

Staff very friendly and helpful. They were not busy at the time I was there but still very attentive even helped me pick out a cream shirt and you can see the tie. I had a color palette I was trying to match for daughters wedding. Very very helpful. They are going to taylor the pants leg as I have lymphedema.

Kreshawn went above and beyond while I was in store. Very helpful and made my exchange an easy process. Sold a couple extra pieces of clothing because of it.

While staff were friendly and helpful, the signs were deceptive. What appeared to be on sale was not. Staff stopped being as friendly when I complained. What started good ended poorly. I paid because I had invested the time. Bad deal. Won’t be back.