Apple The Fashion Mall at Keystone

Cannot gush about this store more. Was in Indi for one day, and my phone broke in the morning. Had to wait for a bit before a rep came over, but that's expected as I didnt have an appointment. All the techs around me were so helpful to their people and really created a relaxed, non-judgemental atmosphere. The tech who helped me was right to the point and completely understanding, and they got my phone fixed same day! I am so thankful for the people in this store!

The customer service from the check in lady was the worst ever. She had no idea what she was talking about when I was bringing my phone in for a scheduled repair. Then said I'm committing "Insurance Fraud" for adding apple care to my phone, which was suggested by another employee during my previous day just a few days earlier. The rest of the staff where very nice and competent. Apple needs to check into their employees customer service skills before hiring them.

One of the worst customer service experiences I’ve ever had. I was treated poorly from start to finish. I waited over an hour and a half just to be acknowledged. I couldn’t schedule an appointment because my phone was destroyed — something completely out of my control. After another hour of being bounced around, they admitted they didn’t even have a replacement phone in stock. Instead of offering a real solution, they tried to hand me a beat-up, outdated iPhone 13 loaner while I own an iPhone 17 Pro Max. That is insulting. As an AppleCare+ customer, I expected professionalism and basic respect. What I got was dismissive staff, zero urgency, and a total lack of accountability. My time was wasted, my problem wasn’t solved, and I was made to feel like an inconvenience instead of a paying customer. This store should be embarrassed. Absolutely unacceptable.

What’s the point of appointment? We (son,husband and me) had a scheduled appointment at 3:45 PM and arrived early at 3:00 PM today 12/14/25 . I was told I couldn’t be seen more than 10 minutes before my appointment time, which was understandable. We spent some time in the store and checked in at 3:35 PM as instructed. After checking in, we were asked to sit and told that someone would be with us shortly. Unfortunately, we waited until 4:01 PM and no one ever came to assist us. I eventually had to go back to the check-in desk to ask for our appointment to be canceled because we couldn’t wait any longer. This was especially disappointing because this is the second time in the last six months we’ve had the same experience with scheduled appointments. What made it worse was that there was no apology—our appointment was simply canceled, and we were asked if we wanted to reschedule. What we noticed person without an appointment got an help but we didn’t 🙃 Scheduled appointments should be respected, and at the very least, customers should be acknowledged if there is a delay. This experience fell well below expectations.

I had a very frustrating experience with Apple Financing at this store. I successfully placed an online Apple Financing order for an iPhone and came in for pickup. Before receiving the device, I asked the specialist to change the storage size from 1 TB to 512 GB. The order was reprocessed in-store, and I was told to come back later. When I returned the next day, I was told that the order had been "canceled by me," which was not true. I did not cancel anything and never received the phone. I also received no notification (email, SMS, or call). I placed new online orders 3 times and waited days between attempts. Each time, the same thing happened: the order looked successful online but was canceled without notice, and store staff could not explain or fix it. Apple Support and Apple Card confirmed there were no issues with my account or financing eligibility. Be careful: even if your Apple Financing order goes through online, it may still be silently canceled later with no explanation

Skylar and Bob were absolutely amazing! They stayed with me well after closing to make sure my phones got switched over and I wouldn’t have to come back! They were so kind and helpful, and I definitely recommend them to anyone planning on going!

If you need your Apple laptop or other Apple electronics to be repaired, this is the place to go. Prices are reasonable and they fix things in a timely manner. New items are also on sale if you would prefer something new instead. 😉