Storage of America

Quick and easy move in! I needed a place in an emergency to store my entire home. Move out a month later and just as quick and easy. 4 stars because I was never given a gate code and I had to call 3 separate times to get it.

Facility was always clean and accessible. I moved out because my rent was raised without notification. It was not the first time that happened. I found a unit twice as large, closer to my home, and less expensive than what SOA was charging me for a smaller unit. I also did not appreciate paying $60 more than a new customer for the same space. After over 10 years as their customer, I should have been the one receiving the discount.

I have been storing my personal belongings for long time and I have only had one incident where someone tried to drill out my lock but failed. Management contacted me to let me know about it and they added a lock to help prevent the person trying again, instead of one lock they would have to go through two locks. I was met at my unit and the old lock had to be cut off and I was there with one to replace it. I like the company and the friendly management and the team. I am in good hands.

It would be nice to have a map of the inside of the building available to renters. My unit happens to be at the dark end of a dark dead end corridor. I've found it twice and still not certain of the most expedient way to get to it. Signs as posted are not helpful. Patience wears thin when pushing a heavy cart around looking for my unit.

I have rented here in the past and the facility is always well kept, bathrooms are always clean and well stocked, and security is tight. They have a ton of climate controlled units where you can even drive your vehicle into/through the middle of the building (interior) for easier loading and unloading should you choose to rent climate controlled spaces. They also have the best carts, sturdy enough to handle a 600lb arcade cabinet. Oh and all the indoor units are individually alarmed! (I can't attest to the drive up units as I have only ever rented climate controlled units)

I've had nothing but a positive experience, both with the facility and customer service. I'd recommend SofA to anyone.

Called & moved in same day. Simple & easy. Has a code to get in the facility grounds, then another to get into the inner building. My 26’ Box truck fit in the doors no problem. I got an interior 10x30 climate controlled unit with drive up access. Well worth it with the zero degree Fahrenheit evening we unloaded. Convenient location… would use this place again