Critter Control

Crystal was very helpful in getting things set up. Chad came out to do the job. He was also very helpful. He worked around the obstacles presented by the local power company needing to come out and disconnect the power. He even text me when they returned to turn it back on so that I could come back to the house. He also provided some good insights on additional services we are contemplating. I really appreciate that they made us whole on some work that a previous employee didn't do with no problems. I appreciate the good customer service provided. I would have given a 5, but I am still waiting for a call back from management, that I requested.

Revised- After my review below, I was contacted. And after ordering the siding trim, Critter Control made the repair. Only gave 3 stars because I had to do a lot of work to get this resolved. Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disappointed with their lack of customer service and refusal to honor the signed contract terms. I would not hire them again.

I had a very bad experience with this company. They are very hard to get in touch with. The gentleman that gave me the quote (Phil) told me he will be available whenever I had a question or issue. He was not it took him 24 to 48 hours to respond if at all. I called the 800 number and got the run around they told me a manager would call me back never heard from anyone. They had no problem taking my money. Just the worst experience I've ever had poor customer service.

Everything went well. Our raccoon problem was resolved. I only gave 4 stars b/c it took two months to return and remove the temporary door installed to remediate the problem. The technicians were FABULOUS!

After a couple weeks of trying to trap some raccoons trapped in a detached garage, I called Critter Control and Tim caught the little buggers immediately. He’s easy to coordinate schedules with and is very professional....he knows his stuff. We have at least one more in there and I have no doubt he’ll be able to catch that one too. Humane trap and release is very important to me and I’m glad Critter Control keeps the animals’ best interests in mind. I felt bad to see them stuck in the trap, but happy they would be released to a rural area. Cost is approximately $300 for 10 days of trapping plus approximately $90/animal trapped. Paying an extra $300 for each 10 day round of trapping makes the service expensive for hard-to-catch critters, as it looks like I’ll need to do after doing a "test" to see if there was evidence of raccoon activity. If the $300 had been a one-time fee, I would’ve rated the company as 5 stars instead of 4 stars.

No call, no show. Update — I called the next day and was told someone would come out at 5pm. They didn’t show up until 8pm and the guy was clearly tired, which was understandable, but said he’d contact me first thing in the morning about him and his supervisor coming back to check the outside of the house. I was contacted by a supervisor at 10:17 am the next morning and was told he was going to contact the worker that came out the night before and have him come back out. I was contacted by that worker at 6:09pm, saying they wouldn’t be able to come out that day. I told him just to forget it. And then they responded to my review and said they couldn’t do it because of a structural or accessibility issue, but no one even checked the exterior of the house. Don’t waste your time. 🙂

DO NOT USE THIS COMPANY. TERRIBLE SERVICE AND YOU WON'T GET WHAT YOU PAY FOR. I'd give 0 rating if I could. I called back in October about squirrels in my attic. The guy that came was from Louisiana, wasn't even local. He gave me an estimate. I paid the deposit. Week later local guy who must own the franchise or territory came out. Went in my attic and threw poison packets in my attic saying it would kill the squirrels and not to worry about it stinking up my house if they were to die in my attic. He started to get on my roof to install a one way door but then said he didn't feel good and needed to come back another day. Now mind you, I paid for trap and kill and they were supposed to come out every day for 7 days to check the trap. No trap installed and no one way door installed. Two weeks go by and after I called several times to be told they are coming next day (in their system that I had a daily appointment because they were supposed to be checking a trap that was never installed). I had to get angry and demand someone come out and get the squirrels out of my attic. The guy finally came and started installing metal material to close up the gaps around my house on the roof. He left sharp pieces in my yard and driveway that I had to clean up. Could have done damage to my car and/or hurt my dogs. The guy couldn't finish because it was dark and said he'd come back. Over 2 months, still squirrels coming in and out of the same opening, no trap set. The guy comes back out and puts in a one way door. Well squirrel chewed around it and still got in my attic. I called and told them squirrel still in my attic. How do I know? I watched him go right on in behind the one way door that was installed. Guy comes out again to fix the one way door and finally sets a trap along with some mesh metal material that the squirrel would not like chewing through. Guy came back a few days later, removes the trap and seals up the hole. Then expects me to pay another $700 when I'd already paid $1400. I will call AA Exterminators next time. I only called this company because I saw them in my neighbor's driveway, so thought they'd be good. STAY AWAY FROM THIS COMPANY. CALL SOMEONE ELSE THAT WILL DO WHAT YOU ACTUALLY PAY FOR. SAVE YOUR $$$.