Home Instead

A special shout-out to Lynda Johnson for going above and beyond in caring for my mother, who is not convinced she needs care. This is such a difficult time for our family. Lynda is helping to make the transition better, as our mom wants to age at home. Thanks, Lynda!

I am extremely happy with my caregiver because they are kind attentive and genuinely compassionate. They make me feel safe respected and understood every day. Their dedication and positive attitude truly improve my quality of life.

I was looking for a suitable caregiver for my cousin recently diagnosed with dementia. She needed more assistance that her family could provide. I contacted Home Instead and an assessment was set up in a relatively short time. The caregiver, Brenna C., was assigned and has been a PERFECT match for my cousin! Couldn't have asked for anyone better Brenna has been conscience and very supportive of my cousin, and has gone out of her way several times to help her. There's always been good communication with her and with the Home Instead staff. Home Instead recently started using a monitoring system to help identify times when there might be a dangerous or crisis situation, which has been an added reassurance that my cousin is getting the very best care. I can't recommend Home Instead more -- they have been exceptional!

This company is not very good they sent out several different woman and none was capable of doing the very first 2 things on my list. They have to be ok with my cats (2) and be able to lift my wheelchair in and out of my vehicle. None of them could do that. The office staff (Drew) doesn't listen to anything you say I would say something and have to say it over 5 or 6 times before he heard anything I would say. The last lady I had was 70 and she informed me that I was the laughing stalk in the office. She said that they couldn't satisfy me. They couldn't satisfy me because they couldn't cover the first 2 requirements. They just couldn't fill my expectations which I feel was very minimal.

Our family initially considered Home Instead because they were the ONLY home care agency to answer the phone. Following a home visit and discussions regarding services available, we chose Home Instead because the staff was not only friendly but also very knowledgeable regarding potential government agency resources. Caregiver Thelma has been a real blessing to our family. Mom just beams when she talks about her. And Thelma is quick to contact our family about any concerns or changes (both good and less good) in Mom's behavior, eating habits, etc. Communication with both the Home Instead office and Caregiver Thelma is the primary reason we will continue to use their services.

This is the second Home Instead that we have used, we use to live in FL. While I have no complaints about the franchise in FL, this experience in Indy has been phenomenal. Mom has the same caregiver in the home every visit. She is so knowledgeable in my parents needs, compassionate in their care, and you can just tell she is a genuine person. The office staff is always available to help us. Jackie is on top of adjusting all of our scheduling needs and Crystal was the first person we met. She has been with us from the beginning and is always available any time to talk to me about my parents. She is very knowledgeable about the company and makes sure you are comfortable when making decisions. She lets you know that she is always available and she is. I am sure she is very busy but she never rushes me and always gives me great advice. She calls me and my parents every now and then just to check in. That really means a lot.

The entire team of office staff and caregivers are very professional and our patients at AccentCare Hospice have been very happy with services they have provided. We are truly grateful for this wonderful partnership we have with their team! Thank you for being so wonderful to work with! ❤️