Prime Car Wash

This is the most unorganized place I have ever been. As I watched the employees jump around chit chatting and not knowing who has done what to which vehicle, I was already concerned about the final outcome. When I was told my car was done, as soon as I walked out to the bay, I noticed smudged windows, finger marks all over outside and swirl marks throughout the paint. A 2025 vehicle with 1000 miles and now it looks like they dried it with sandpaper. The manager on duty was very confrontational as soon as I started questioning what they used to dry the car. "That was already there, if I scratched cars, I'd be out of business". Then proceeded to aggressively tell me to just point out what was wrong so they could fix it. Even told me he would walk me through the tunnel and show me foam doesn't scratch cars. Very condescending. Inside of car had multiple spots where the cleaning sub par. Definitely will never use Prime again.

went to this car wash and paid $49.99 for the Elite Wash, but the service was very disappointing. The car was not washed properly, the tires were not cleaned, the vacuuming was poor, and there were many dirt spots still left on the car. Honestly, it felt like a waste of $50. I expected much better quality for the price.

I came to Prime CarWash for a full-body wax because they were the closest location in my area offering the long-lasting wax service I was looking for. The price was $89, which I felt was reasonable for the service, and I was willing to pay it. When I arrived, the employees were friendly and answered all my questions. The service itself was fairly quick, and when I got my car back, it looked great. I was happy with how the wax turned out and the overall appearance of my vehicle. I did notice that some of the employees appeared fairly young and seemed to spend a bit of time standing around talking and joking, but they were still polite and professional toward me. After I left, I realized a glove had been left inside my car. I called to let the manager know and asked if there was anything they could do about it. The response I received caught me off guard. The manager laughed and said, "Like what?". I’m not the type of customer to argue, so I ended the call. I just felt it could have been handled a bit more professionally, especially since I had to clean up after the oversight. I was initially nervous because I saw several negative reviews beforehand, but overall, I was happy with the wax service itself. I just think there’s some room for improvement when it comes to attention to detail and handling customer concerns.

They messed up my car and didn’t offer an apology or try to point out that they took the paint and writing off of my dash board. Manager made a poor excuse of "all we did was wash it" outside still has debris on it that easily comes off by hand and they claimed it was a "hand wash" I will not be going back to Prime. Crew Carwash and sparkling images may be generic but they have customer service.

Worst car wash I have ever been to! I used to have no issues back when it first opened, but after my latest carwash on Feb. 15th, not only did I NOT receive a quality carwash, I left the property with undercarriage damage that has been filed in an Incident Report! Prime Car Wash chose NOT to pay for the damage their facilities caused due to a slew of bogus reasons, claiming the damage was caused by normal wear and tear! Jeff Young should be ASHAMED that this is how he is running his property, dodging any chance to provide a reasonable solution to an issue HIS PROPERTY caused to MY property! Stick to Crew Carwash!

The car wash is good but done get any interior services done. I got the interior cleaning and it looks like my car was barely touched. It only took them five minutes which shows it was rushed and they left some liquid inside the car not wiped down. The fragrance is also very strong and had me coughing.

I just went here. This is basically ran by 17-year-olds that don’t have any communication skills. Also, I go to get in my car and everything is oiled down. I can’t even get in my seat. I have my favorite sweatpants on. I had to ask the very nice gentleman and he was nice to spray my seat down so I could get in it. There was an oil everywhere ethic oil and I knew it would ruin my clothes if I said in it and then it wasn’t coming off so I had to get in my trunk and get a blanket out And put it down before I got in my seat and then I go to hit the brakes and everything is soaking wet on the floor. My panels are soaking wet. My pedals are soaking wet. They put water all over them and did not dry them off. They’re literally holding water. I’m gonna have to go home right now take all of my mats out and hang dry them in a freezing cold garage. This is the worst $30 I’ve ever spent. My foot slipped off my brake onto the gas pedal because everything so soaking wet