Good Dog Hotel & Spa

Our first time at Good Dog today will definitely have us coming back for more! My puppy had his first haircut, we know he can be a lot to handle, but Courtney did amazing work with him, and everyone was so kind towards his behavior. With more than fair pricing, we're looking forward to using the daycare service as well. The entire process was so polite and professional. If you're nervous with your pet for any reason, look no further. Photo of my happy boy on the ride home!

This place is chaotic and there is different information each time. They have mixed up my dog with another dog and do not seem to keep paperwork organized. The staff cares, but there is a major lack in professionalism and more importantly transparency. If you are looking for pet boarding, this one is fine and your pet will be cared for but consider somewhere else to save yourself the headache of having to call multiple times to find an answer. Self service grooming is very nice.

The staff was friendly but it was very loud and chaotic. Both of the services I received were unable to be completed in full and I was told I still had to pay full price. Between the constant dog barking heard throughout the whole building and the chaotic staff it’s no wonder why the dogs are anxious. I can only imagine how stressful this type of work environment is but some dogs need a little more patience and a peaceful environment and that wasn’t offered the 2 times we came in. The groomer I used before had no problems grooming my dog the 5 plus times she did.

I usually had a good experience with this business, however this particular visit I learned they don’t have the proper staff to problem solve situations, such as simply cutting hair around a dogs eyes. I may consider their services in the future if they have proper staffing. However, in the meantime I will be looking for a different groomer.

Great place for grooming and boarding services . They are always courteous and gentle with Sugar, my dog. The call with reminders, which is helpful if you need to update shot records. They keep the reception area clean. I have been to some that smelled like a kennel throughout. I added pics of sugar after her grooming. She is very relaxed and diva-ish afterwards.

My dog Apollo is pretty anxious since he’s an aussie but I’m anxious just because that me and our groomer was so knowledgeable about his breed, it immediately made me feel comfortable! This was my first visit and I do not love trying new groomers but she said apollo warmed up to her by the end and he look SO good! I’ll be back in 6 weeks for sure! Thank you so much!!

I really love supporting local business, but do not support gaslighting or neglect. Both of which we experienced at this doggy daycare. After 5 plus years of frequent visits to good dog hotel something changed in July of this past year. All of a sudden my very calm red golden retriever had severe anxiety to the point he was coming home with bloody paws from a weekend visit. No call when the instance started and then a very rude encounter from the staff upon pick up. Come to find out his paws were bleeding because he scratched at the door for 5 plus hours. To me this is neglect and there should have been a call and better solution before pick up. After some awkward instances with the staff and an uncomfortable call with the manager we were told that the only solution to "help" our dog was to put him in a bigger space. This bigger space almost doubled our nightly fee and we were now also forced into doggy daycare every day putting us at a bill of almost $500 for a 3 night stay. When we vocalized that this was out of our price range we were told unless we medicated our again very calm dog (which even the vet didn’t think he needed) and maybe not even then we were no longer welcome back. As a customer I’m very disappointed by this establishments ability to work with their customers on a need basis. Every time we brought up the issues we were greeted with rude tones and gaslighting behavior, changing stories to always somehow placing the blame on us even though we always payed our bills on time and tried to abide by their rules. We always want the best for our dog. Just don’t want any of our neighbors to have a similar experience.