Nordstrom

I’ve always enjoyed shopping at Nordstrom, especially for bras, so I was excited to bring my mom in for a fitting. Unfortunately, our experience this weekend was far from what I expected.
On our first visit, there was no one available to help with sizing. Determined to make it work, I called before our second visit to ensure assistance would be available and was told there will be someone available. The staff member informed me that someone was already being helped and that we would need to wait. We waited for 20 minutes while she continued to fold clothes and converse with another customer in the dressing room.
My mom, who is handicapped and uses a walker, needed assistance, but instead of moving customers to accommodate her, the staff member insisted on waiting for the other customer to finish in the ADA approved dress room was not handicapped. Her demeanor was rude, and I couldn’t shake the feeling that my mother’s size influenced the staff's reluctance to help.
Another coworker did assist my mom, but the sizing was incorrect. The one positive aspect was that they suggested we try Barbara's, located nearby. There, we received a warm welcome and respectful treatment.
Due to this experience, I won’t be returning to Nordstrom or recommending it to friends. It’s disheartening when customer service falls short, especially for something as personal as a fitting.

I was just here a couple of moments ago and me and my mother came in for shoe shopping and the Asian guy with glasses has very bad customer service we politely asked if we could try a shoe in my mothers size and after my mom not liking the the way the shoe fit we wanted to keep browsing for something she liked, he came up to us and asked how everything was and after we explained that we did not like how it fit but wanted to keep looking at other options he proceeded to give us an attitude and grab the shoe box, and tossed it on the chair and while giving us a dirty look, said see you and get out of here. Very very bad experience will not be coming back to Nordstrom after this horrible experience.

Mother died September 16 of this year. She loved to shop. I was reminiscing of her this evening and remembered when I took her to Nordstrom for the first time at the Keystone Crossing. She looked so frumpy with this homemade hat on she wore with pride. Nordstrom staff treated mom as if she was their favorite customer. She loved it! Thank you for this beautiful memory. Keep doing what you do best: Treating your clients like celebrities ❤️

Was at this store the other day and needed some help in the fragrance department. This employee named Rose helped me with things like questions and showing me other fragrances etc . She went above and beyond to help me and it made such an impression on me as a customer because you don't find that very often in a store at all . I believe all staff should help their customers like she did and be very polite and understanding what I was looking for etc . I will DEFINITELY be back to shop more at this location when you get service like this . Thank You for this type of service

Very poor customer service!!! When I called they put me in hold for more than 30 minutes and then while I was explaining the situation they hanged up on me !! Called again and they did the same thing again !! Called third time and guess what they did the same thing again!!!! I would never buy from them again !!! It’s a shame that good brands are trusting them to sell their products and this is how they loose customers!!!