Mr. Appliance of Indianapolis

⭐⭐⭐⭐⭐ Excellent Service Andrew did an outstanding job repairing my dryer. He was knowledgeable, efficient, and took the time to clearly explain the issue and the repair process. He arrived on time, worked quickly, and made sure everything was functioning perfectly before leaving. His professionalism and attention to detail really stood out. I highly recommend Andrew to anyone needing reliable and high-quality appliance repair service from Mr. Appliance.

Thank you for scheduling us quickly (within a day) and having such a knowledgeable tech to come and assist us in getting our whirlpool refrigerator working as well as possible. We were so happy to not have to buy a new refrigerator. Andy was so personable and helped us navigate what could have been a costly process but he helped us be able to keep our current refrigerator- Yayyy! Thank you again for everything from customer service to having a great repairman! Such a Blessing!

I called them last night to book an appointment and told them my availability was after 5 PM on weekdays and she said it was fine and made a note. Now I get my appointment reminder saying my appointment window was from 8:30-10:30 AM on Monday when I will not be home. I called them back and they said they would have someone reach out to me on Monday. I called again and was told they don't service after 5 PM and they don't have weekend appointments. I don't know why you advertise as 24/7 if you aren't available in the evenings or on weekends, that is not 24/7. I canceled my appointment and made an appointment with another company who will service when they say they will.

Extremely disappointed with our experience. Communication was awful from start to finish. We were told that parts had been ordered and that we would receive a call when they came in. After not hearing anything for three weeks, I finally called to follow up — only to learn that the parts had never been ordered at all. To make matters worse, a technician showed up at our home without a scheduled appointment, which was completely unprofessional. And after the repair was finally completed, they left our washer unplugged. Overall, the lack of organization, communication, and basic follow-through was incredibly frustrating. I would not recommend this company based on our experience.

Andrew arrived within the window and it was a great experience. He answered all my many questions and explained what he was testing and why he came to the conclusion that he did on the diagnosis. He made me feel confident that he was correct and he seems really trustworthy in addition to just being a nice gentleman. Would definitely recommend!

Andrew was courteous and respectful of our home. Got immediately to taking the dryer apart to see inside, assessed, fixed, cleaned and oiled the guts of it. Made sure the dryer turned on, heated and was out the door. I’ve already recommended Mr.Appliance today and will keep the phone number handy. Thank you!

The employee who came into my home was super respectful, super competent. I knew as soon as he walked up to my porch he was going to figure out what was wrong with my dryer. He explained what I needed to know in a way I understood. No notes.