Modern Builders Supply, Inc. Indianapolis Branch

Awesome Service, fair pricing. What more can you ask for?

Polaris Windows, a division of Modern Builder Supply are ABSOLUTE JUNK!! I purchased 13 flimsy Dynaweld windows and half of them were defective. The sash latches would stick open and when the window sash was raised, it would fall forward and rip right out of the frame! This happened to 2 windows!. I contacted Modern Builder Supply, who owns Polaris Windows, and they offered me “parts” to repair 2 windows that failed and were beyond repair! They didnt even bother to look at the photos I emailed them that clearly showed these windows were not repairable as the cheap, thin, plastic vinyl frames were busted. So, I sued them and won my case! In the meantime, I go back to purchase a replacement window (only because I want all the windows to match) and my customer’s home has a big hole in the side of it covered with plywood (a 7 month ordeal) and they refuse to sell to me a replacement window because I did the right thing and sued them! STAY AWAY!!!! Pathetic product and even worse customer service!!!!!! Not only is their product JUNK, their treatment of their customer’s is obviously just as bad. To this day they refuse to make this right! Matter of fact, once their Sales Manager, Bob Dale, got wind of my BBB report, he called me out of the blue and wanted me to call him ro discuss my review. So, I emailed him so that our conversation would be documented. He ignored my email, never replied, and went silent! So, if you have a problem with these people, you're screwed!

It was Great. We got all of our Roofing Materials there.

I went in the store needing some building supplies. There were three employees and one customer in the store. One employee was helping the customer. I waited... and waited... and waited... The other two employees ignored me. When I tried to get their attention, they dodged looking at me and walked the other direction.
Finally, after literally 10 minutes waiting, the employee that was helping the other customer looked at me and said, "Do you need help?"
I said, "Yes please" and told them what I needed help with.
They replied, "Oh, that person is on vacation. Can you come back next week?"

Nice place. They didnt have what I needed, but their employees were very helpful pointing me in the right direction. I will definitely keep them in mind for future.