Market Wagon

Market Wagon has been our favorite way to get fresh local food for the past 4 years. We are about to move away and this wonderful service is one of the things I will miss the most!

Customer service is non existent, phones are never answered nor messages returned, was charged for orders we did not place, yet can't seem to get through to customer service to rectify these issues to get reimbursed.

Used to be a great service. Not anymore. Terrible customer service, terrible communications, they make it SO hard to communicate the message is clearly 'we do not want to talk to you- go away'. Message received. I have been a customer for years, with a weekly subscriptions, over two states. Now, I cannot get answers when nothing arrives, or I appear to be lied to - 'oh the vendor is on a break' - but you can still put their items in your cart? Really? I have an annual pass, yet I get fees charged. Now. its week 3 and nothing is arriving at all. No advice, no order, no email, no notice. My subscription is still there for multiple items, but its just not processed - why? Who knows what excuse it will be this week.
Clearly MW is positioning to go public, but its so not ready for primetime. If you avoid customer communications and you cannot process the easiest transaction - a recurring subscription, you are not ready for national primetime. I have tried for months to get this resolved - but I am finally done. Next call will be the BBB.

Watch your credit card statement with this company, multiple charges that were not ours from Market Wagon, weeks later they don't answer phones or return calls. Sketchy

Shout out to Chaplin Farms they have the most delicious, ripe, and fresh produce that tastes amazing with everything we make. I appreciate the welcoming and friendly atmosphere they showed me and my family when talking with them. They are a great company and now friends for life.