Kopetsky's Full Service Car Wash

🚨 PSA: Do NOT go to Kopesky’s Car Wash (3433 W. 16th Street). 🚨 I paid $34 for the "Ultimate Wash" (interior + exterior). The outside looked okay, but the inside was terrible. There were still crumbs on my seat, areas that were clearly not wiped down, and overall just sloppy work for what I paid. When I asked to speak to a " manager" (thinking they’d just correct the mistake), the " manger " told me if I wanted a real cleaning I should’ve gotten a detail and that I was being "nitpicky." All I wanted was for them to actually finish the job I paid for. When I asked who was over him, he told me: "God." 🤨 When I showed him the spots they missed, he acted like it wasn’t an issue. And when I started recording him acting like he " fixing " it , he said he didn’t care and that I could "record and get off his property. This is not only unprofessional but also dismissive and arrogant customer service they think is okay. As paying customers, we have the right to expect decent service especially when spending over $30 on a car wash. $34 should at least cover a proper interior wipe down not crumbs and dust left everywhere. Save your time and money, y’all. Do NOT waste it at Kopesky’s Car Wash. HORRIBLE!

I called my car here and washed several of my cars, it turns out that it is an old year car, they left it extremely disgusting more than it was already, I explained to the guys the type of cleaning I wanted, they did not leave it as it was, pass again, I asked to talk to the manager and he left saying that it was an old car discriminated against, as if he cared about one, he pays for the service, there he does not specifically say that I have to take to clean a car of the year or that only new cars of the year clean. As a good manager, he has to provide solutions, not to start arguing with the clients, I hope this message reaches the owner of this car wash and they are more friendly.

I was shocked in dismayed about the condition of my car after paying over $30 to get it cleaned. The inside was still dirty and the manager told me that my car was behind the level of dirty that they could handle. I have been a 15 to 20 year customer and the level of service is not close to what it used to be. I will not be returning and I will not be recommending. Last time I checked when the inside of your car is dirty that’s why you want a full service car wash to clean the inside. Next time I will be going to sparkle car wash. Not only was the dashboard still dusty and dirty. I still had crumbs in my seat so how was that vacuuming my car. Although the manager Was nice to me his niceness did not come from a solution base place. He was perfectly fine with my car still being filthy. And look at this mug, they left on my window that I didn’t discover until I got home.

This was my second time coming here, and unfortunately, both experiences were disappointing. The first time, I spent $45 for exterior and interior cleaning(I bought something). When I got my car back, the inside wasn’t properly cleaned — trash was still there, the cup holders were dirty (which was one of the main reasons I went), and several areas were untouched. I was in a good mood, so I asked for a towel and cleaned it myself. I decided to give them another chance, but today was even worse. The trash was still left inside again. They cleaned the mats but didn’t clean underneath them, so the floor was still dirty and looked bad — especially since the mats were wet. Nothing inside looked properly cleaned. When I asked about it, they told me they "don’t touch anything inside" and that I have to move everything myself. That makes no sense for an interior cleaning service. The manager said they could remove a small mark, but I grabbed a tissue from inside my car and wiped it off myself in less than a second. Overall, this place is very unprofessional. The front desk employee is often eating with crumbs all over the desk, and the workers seem more focused on talking than actually cleaning cars. I will not be coming back and would not recommend this place.

Even in this harsh weather the hand wash crew was eager to do a great job on your vehicle. This is a good time to get the dirt & salt off your vehicle. If by chance your pride & joy vehicle get dirty again. We'll just come on back and experience a quality & detailed car wash.

Asked about the $17 outsude service only. Was talked in to purchasing the $27 based on workers vacuuming, cleaning mats, wiping windows, and wiping inside down. This car wash was great in the 90's and early 2000's. It is horrible now. Inside of my car was poorly vacuumed and every small smudge that was there before my wash was there after my wash. Horrible work... sad to see this neighborhood staple fall off like this.

I started going to kopetsky’s when I first moved to Indy in 2015 and for the last 10 years the service provided has been overall excellent. They take great care of my vehicles and the staff is very trustworthy and most importantly my car comes out clean every time and they even kept the tire shine can for me. The only issue ever was my rear windshield wiper was broke off and upon inspection the manager made a claim and it was accepted within the hour and ready for me to move forward with getting it fixed. The owner is amazing and I love how family oriented this place is. 10/10 highly recommend