Best courier services in Indianapolis: find options near you

I have been dealing with this company for a long time, and my experience has been nothing short of amazing. The owner is one of the few truly honest people in this business—decent, reasonable, and committed to doing right by his customers. If any issues arise, he always makes sure to resolve them fairly and works directly with you to find the best solution.

This company has been nothing but reliable every time I’ve dealt with them. The owner is the kind of person you don’t find often in business—straightforward, honest, and very easy to talk to. If something doesn’t go as planned, he makes sure it gets taken care of. That kind of integrity is rare, and it’s the reason I’ll always recommend them.

Star Review (Wish I could give 0)

Spot Freight in Indianapolis is hands down one of the worst brokerages I’ve ever dealt with in my entire trucking career. If you’re a driver or an owner-operator, save yourself the headache and stay as far away from them as possible.

Here’s what happened:
I booked a load with them 60+ hours in advance, fully confirmed, everything set. I planned my route, burned my time, and got to the shipper 2 hours early for a 9/9/2025, 2:30 PM pickup. When I was literally 7 minutes away (3 miles out), the Spot broker calls me and says it’s just a “potential load” and that he’s taking me off it because he “can’t take risks.”

Excuse me? What kind of garbage excuse is that? After wasting 2 days of planning, hours of driving, and fuel money, they just shrug and cancel like it’s a game. To make it worse, as soon as he pulled me off the load, the broker stopped answering his phone completely,straight up ghosted me.

No TONU, no compensation, no professionalism. Just arrogance and disrespect. This isn’t logistics, this is a clown show run by fancy-talking kids in a college dorm environment who have zero understanding of what it means to run a truck, pay expenses, and actually work for a living. They don’t care about contracts, they don’t care about commitments, and they sure as hell don’t care about drivers.

Spot Freight is everything that’s wrong with this industry: flashy office, smooth sales pitch, and absolutely no integrity. They will screw you over without hesitation, waste your time, cost you money, and then hide behind the phone when it’s time to be accountable.

If you value your business, your time, and your sanity, never trust Spot Freight with anything. They are unreliable, dishonest, and completely unprofessional. This isn’t just a one-star operation, this is a scam disguised as a brokerage.

Broker vowed to end my business because he told me I can get loaded 30mims after the shipper closes and when I arrived they didn’t load me at all. The broker promised me and my dispatcher they would load me but didn’t. The next morning we start looking for work per usual and the broker calls and threatens my business and likelihood because he lied and said I would get loaded and they refused. I thought you guys were the good guys

Misrepresented load information, got delayed on both ends because of that. When asked for a simple written confirmation that wait time will be paid they simply ignored the multiple requests. Gave them a heads up that we don’t work with brokers who do not pay accessorial via email and that we will end up stop using them. The reply we got was that they did not want the headache and that we were placed on a Do Not Use list. Did us a favor there.

Mind, we were a preferred status carrier with 48 load history and 94% tracking rate that got thrown under the bus for petty cash request. I can only imagine how they’ll treat others.

My recommendation is only use them as a last resort, or not at all

Broker AA Pod is extremely unprofessional. Agreed to cover a work in fee in writing and then had his accounting team short pay the invoice on the back end. After several attempts to collect sent unprofessional emails bragging about not paying the fee.

We had a load with Spot, Inc and both the post and the rate confirmation said that the load was 12,000lbs in weight.
Upon departure from shipper driver informed us that he got loaded but the weight was 43,000lbs. When we confronted broker about this and requested reimbursement, they said that they are not responsible if the weight of the load is heavier than the one said on rate confirmation. They even put on the rate confirmation small disclaimer under the weight saying:

*This is an approximate weight. Spot Freight will not be held liable if the actual weight does
not match the weight on the rate confirmation.”

This disclaimer can not be applied when the load we are getting is over 30k heavier than the weight on RC.

We got denied reimbursement and therefore we are forced to report this to FMCSA due to failure of Spot, Inc to provide remotely accurate weight of the load.

Stacey Morris is Always friendly when she comes to our office & she is courteous by alerting us when she is planning to be off & a name of who might be covering for her. She also consistently shows up about the same time every morn unless something crazy has deterred her day. She always brings Service with a smile !!

Awesome Experience is an understatement when I rate this company! It’s because of the service we receive in the IU Health Neuroscience Center from Stacey Morris. She’s always on time! She really cares about her clients and her job. She is always smiling I look forward to seeing her everyday! She is the best courier by far. We are very lucky to have her. Thank you!

Stacey Morris is a wonderful worker. She always smiles and greets everyone when she comes in. She’s fast, efficient and friendly! Glad to have her as our Pillow Delivery Courier

Brandin Hurt always has the best attitude. We always enjoy seeing him everyday when he comes to deliver and pick up the mail. He makes our day. He’s the best!!

Stacey Morris is an awesome!!! She has been delivering to us for over 5 years!!! We love her here at IU Health!!!

Stacy Morris is my regular courier at IU Health. She is amazing and dependable. So lucky to have her on our route.

Brandon always comes into our office with a great attitude and takes the time to ask how are day is. Very respectful and provides outstanding service. Brightens up our office!!!

I forgot to ask his name but very nice gentleman the one who take care of me,shit i can’t remember the date wait ,wait it was Saturday 27/25

Lady at the desk was quick and ultra based, she also gave me a bottle of water with my package when she saw my symptoms of dehydration

Had a large inbound shipment of my calibration equipment. Easy and efficient pickup.

Very helpful.
I received my package and was off to work.

Why pay for overnight delivery with it never arrives at the time provided. Never able to speak with anyone. This is strike 3 for fedex. Good thing there are other options for this service. Never again.

I’ve had an exceptional experience every time I visit. I can place genuine trust in the speed, care, and peace of mind that goes into FedEx Express. Much of that is due to the experience I’ve had here. If Marilyn is there working when you are, you can be assured she will take great care of you and your parcel.

When it come to shipping, I only use FedEx! Fast, safe, and reliable! Accurate tracking from start to finish! Excellent customer service, what else do u need . 5 stars all the way around!

The 2 guys who delivered Mom’s fridge were very professional & extremely good at their jobs! They quickly figured out how to maneuver around a couple of tight spots with no problems at all!!

Communication was very good. They texted a 4 hour window for delivery, then they texted to say we were the next delivery and estimated 1 hour. Next text came to say they were 20 minutes away. They were here with 3 minutes to spare.
Both men were very professional and very efficient installing our new stove.
They even placed some appliance sliders on the legs when we asked them to place them.
In short, we were VERY HAPPY with this delivery!

I am very happy with the delivery. The guys took out the old dryer and brought in the new. Even with a neighbors dog under their feet. Thanks, guys. very happy, and it came 4 days earlier than what I was told at first!!

Great delivery, no damage to new fridge, and efficiently and professionally installed in my home. I had a delivery where they handled all trash and disposal and explained to me how to flush and purge my new fridge’s water dispenser and install the filter.

I ordered a Tonal in December 2024. RXO has cancelled delivery for various reasons 5 times now. I still do not have the product I paid for in December. Their customer service has been abysmal. I am routed to random people every time I call and I have to reexplain the issue all over again. The company has no remorse or concern about the 5 times I have take off work to await their failed deliveries. The few phone interactions I have had with the local staff have been rude and dismissive. There is no accountability or help from Tonal either. I am repeatedly bounced between both companies’ customer service lines, each blaming the other for the problems. Complete incompetence.

The gentlemen that delivered my POLYWOOD furniture were very nice and professional. The “white glove delivery” was well worth it!

I ordered my dryer on December 6. It was delivered and installed today, January 27th. I had to go through Sam’s customer service to get some movement after I had contacted RXO three times just to be put off even after they texted me to call and schedule delivery. Good thing my old dryer still worked. The delivery and installation team was great; fast, courteous, and professional.

One of their drivers cut infront of me while waiting for a customer at a dock. . Was waiting on the dock for an hour. He just showed up and pulled in like if its his turn. Hire better drivers. Sb24 was the truck#

Our Water load shifted and shipper rejected the load. After calling almost every warehouse in Indianapolis I finally found Box Truxx to re-stack my load. This guys took us right away, emptied truck, re-stacked and wraped it very well and load it back in. Professional as it gets. Price was also so reasonable. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.
10 Stars for you Guys.

Used cross dock today. I had 53’ trailer and they unloaded me quickly and let me store overnight. If I could give them 10 stars I would. Will use these guys again.

Best in the industry! Fast responses and very efficient team. We have used their services multiple times without a single issue. If you need a professional contact them you won’t regret it.

Awesome experience. They are prompt and provide great service. Would definitely recommend!

Had a load shift to the front put me over on my drives I called fair price I was in and out in 40 mins no wait great job guys saved my butt

This company was so beyond helpful! My partner and I were hauling a load to Colorado that was loaded incorrectly, and it threw our weight off on our drivers. We called them needing the load reworked and they did not hesitate to help us! Not only did they help us last minute but they actually kept their workers late to do so! So friendly and helpful I recommend them to anyone! 🙂

The staff have been super kind and they are the reason I come back to this store. There was a problem with the printer, and they went the extra mile to be sure that I was comfortable that their package was gonna ship and that I had all the necessary paperwork.

My only request is that the carpet be cleaned and vacuumed more regularly and that is the reason for four stars instead of five

Worst customer service experience ever. We went there to ship 2 forty pound boxes for work. Staff could not have been less helpful. Upshot: we left to go to Fed Ex approximately at 4:40 pm after waiting at least 15 minutes to ship our packages.

We received no help which we clearly needed. We repeatedly lost our place in line. We took our packages and went across the street to Fed Ex in frustration. We were able to arrange for shipping in under 5 minutes and the transaction went perfectly.

We work in customer service. We never would allow a customer to walk out the door. We never would allow a customer to feel confused or that their needs were not met.

I train and do mystery shops for my company.

If I could give zero stars I would.

I worked with Dee, the manger of the store, and he was AMAZING! I will be going back just to work with him. His customer service was impecable and I felt very well taken care of. I hope people like him continue to be successful and move up on this company.

Went to this location 2 times for printing, the first time David Bartrom, the assistant manager got what I needed done, but was overall a little dismissive and not super friendly, I chalked it up to having a bad day. I’m writing this review because the second time I went in for printing David was beyond rude and not just to me but to multiple customers. What should have been 10 minutes max, was easily over a 30 minute visit – refused to be helpful, dismissive, and when we left and I finally went back in because the return needed to happen that day, I peaked and saw the multiple emails that had been sent through with what needed to print from the first ones to the most recent. Disappointing that an assailant manager has to be begged and forced to do his job. I was also disgusted with how he spoke to other customers. There were two other employees who were overall nice and helpful to their best ability to not only me but other customers.

These guys charge 3$ to print a single page prepaid label. Not sure if it’s a UPS policy or just this store, but it’s pathetic customer service. FedEx never charges to print prepaid labels. Stay away from this store. They have zero regards for customers.

Literally the rudest workers I have ever met. We made a notary appointment online, even received the confirmation email this morning. Got there, and they didn’t have a notary. They proceeded to tell me I should have called, and confirmed and that they know the website lets you make appointments for when they don’t have a notary on staff. They then proceeded to say they didn’t have a voicemail from me??? Wasted an hour of my day to come here and now I can’t get my stuff notarized and am in a bind.

They tried to charge me extra for a bag to do a free Amazon return. I returned it at Whole Foods instead with no bag and no problem. It was already in a bag. If this store is trying to rip us off on a free Amazon return I would not trust them for anything. Fed ex is across the street and the USPS is a few blocks away next time i need to mail a package. I had done Amazon returns here no problem before. Looking at other reviews I guess they are under new management now.

This company is horrible and useless. I was supposed to have two packages sent to me, last Monday but only one was delivered. When I contact customer support I keep getting told to wait for updates. It has now been three days since I was supposed to receive my bag. I even shared my Airtag with them to try and get my bag located. This company is a shame and does not care one way or another about people.

I worked here for two years. Tried my best to be there as I had personal and family issues, but they didn’t care about that. They still count that against me. And I even got hurt on the job there and they still didn’t pay me for my disability injury even though they took days off for me to heal. The managers were nice the place of environment to work. There was a great place to work, especially in the summer time and winter time. Those were tough times because it was humid and it was cold.

It is a good place to work & great pay. They just don’t hire full-time. It’s only a part-time job that they hire so be aware of working for FedEx express,

Absolutely terrible company called about my package that was said not delivered due to incorrect address but address was correct which was confirmed by the representative. So I pushed the issue and was told that some drivers just don’t want to deliver the packages and will mark as an issue take it back to the warehouse. SMH

Very very disappointed about the speed and effectiveness of FedEx’s courier service.
My letter (a piece of ID) was sent from HK on Wednesday, estimated by FedEX to arrive U.S. on Thursday night. But after 4 days of shipping, it is still stuck in Indianapolis!

FedEx’s tracking system said there was a delay as I need to provide a commerical invoice ?! This document is time-sensitive, but FedEx failed to deliver it in time even after it has cleared the US Customs!

As of Wednesday July 23 Hong Kong 9am, seven days after I gave the document to FedEx, the letter is still not delivered to the recipient – a HK staff said they missed to scan it n Indianapolis – my document cannot be found after a search!

I am shocked by FedEx for their lack of sense of urgency and the extreme messy handling of customer’s mail!

Can I trust FedEx for their service from now on ? Sigh!

Have had my package stuck here for ages with no update. And I paid extra for quick shipping from South Korea. Should have already been here and now there is no delivery date. Either they lost it, or an employee stole it. Very disappointed. Will make sure to never order via FedEx again.

Drop off and pickup for employees is dangerous, sharing space with buses which consistently do not signal their movements and do not look before moving (cutting off and nearly colliding with vehicles).

Buses blocking crosswalks is also an issue.

Quick and easy. Regular OTR truck pull straight to gate. Don’t go left, you will be turned away.

Every six months our nonprofit, ChangingFootprints.org, sends 5000 pairs of worn out tennis shoes (all types and brands) to the Nike warehouse in Lebanon, IN, where Nike Grind turns them into playground material and keeps them out of the landfill. When we posted online that we needed a common carrier to take them, NOW Courier contacted us and offered to take them without charge . They have been our heroes for the past two years – Tiffany gets every plan and detail right, Shawn bends the schedule to support us, and Ryan “pays the tab”. Now Courier is MORE than a reliable carrier – they make this entire effort possible.

Let’s be very CLEAR ☀️,
I signed up for a contract delivery route, when I arrived, they said that the pay was nothing of what I actually signed the contract for, the contract stated that I would make $750 per week commission, but whenever I arrive they said that I would barely make enough to cover my gas and they also said that it was pay per parcel and not commission based, wasted money, time and my effort… I overlooked all the reviews and thought to myself there’s no way it could be this bad, I should have listened to the reviews, terrible terrible terrible do not recommend ✨

Poor support by phone. Don’t expect much from these tupes of companies

BE WARNED!!! I feel compelled to say something. I have a transport business myself and was in the process of going into a master contractor type of ordeal with NOWcourier. By far the was experience I’ve had with any company. Too much to write here. STEAR CLEAR OF THESE PEOPLE.

They’re crooks, will set you up by asking you to sign an addendum that you will renew your insurance two weeks before it expires(who does that), if not they will change you $250 a week for it, even if you have coverage at all times that you worked for them.

Very helpful people

Gave explicit instructions to driver regarding time of delivery. He did not follow instructions and the delivery was botched. Have to hire a different courier service to get the job done right on a time-sensitive matter. I would not recommend this courier service and will never use them again

Good thing’s happening at Central Transport.
– Good Customer Service
– Mutual respect
– Good money ect.

I tried to establish a pick up a day early when the product was at terminal they would not let me come and get it. I had to wait another day or two for delivery. I have a business. I could’ve used a part for my machinery. They would not let me pick it up not very good customer service. I will never use him again.

The terminal on West Morris Street here in Indianapolis has the worst customer service and drivers in the whole industry. Our business has been here on West Washington Street for almost 80 years and all of a sudden they say our street is too narrow to make pickups. We schedule pickups and two hours past our close time we see no truck or get any calls letting us know they aren’t coming. Spoke with customer service today and requested a manager and she called the terminal on West Morris Street and told them they could pull up in our front parking lot off Washington Street so they wouldn’t have to pull down the side street and he said he couldn’t do that either. We get semi’s in here every day as well as the business across the street no problem, but the sorry excuse for drivers Central Transport hires can’t! I’m advising all our customers to stop using Central Transport and we will never use them again. Amazing this company stays in business!!

Fraudulent business. This is as slimy as it gets. 2 day delivery has turned into a month long process. I call everyday and nothing is done. This company is a fraudulent business that should never be used for any shipments. Had to file a police report for stolen goods.

The place recently had all the weeds mowed down they’re painting it. Some general constructions going on to make the place look better lots of adequate parking. The new manager seems nice.

I had some items shipped there for me to pick up. Everyone was very helpful from the paperwork to getting the pallet loaded on my truck. I had never dealt with them before and I was expecting it to be a painful process. I am glad that I was very wrong.

I really dislike leaving a negative review, but this company was horrible from beginning to end of process. And, every customer service rep except one sounded like they hated their job. No one was kind/helpful, only curt/impertinent.

Seriously why would ANY company use UDS for their delivery services. Incredibly awful. I have been waiting on a package that was intended to have 2 day shipping for 3 weeks. Supposedly 2 weeks ago when they were delivering it there was no “safe” place to leave my package. That is not true. I have a massive mailbox and a covered front porch. It could have been left somewhere. Impossible to get ahold of anyone who works for this company. Wondering if it will ever actually show up…. going to contact the BBB too. This is seriously ridiculous.

UDS is the worst shipping company I’ve ever had issues with. Ordered things from a clothing store and it was shipped and delivered. However, they delivered it to the wrong address. My neighborhood is small and not a ton of houses. If the driver would have read the address on the package they could have gotten it right. This is the second time UDS has gotten my packages and I really wish stores would stop using this company to ship items.

My package arrived at UDS in Indianapolis (I live in Indianapolis) on 10/24/22. Every day for two weeks the package was marked as “out for delivery” and then later updated to “carrier delay” later that night. There is no way to contact them to figure out what’s going on. I finally had to call the company I ordered the product from and ask them to intervene. There were able to contact UDS and my package was then delivered that same day. Too bad I needed the contents 10 days prior. Extremely frustrating.

I placed an order with Vitality Medical and they used USD for the delivery service I live in an apartment complex that has a policy of all packages to be delivered to the apartment and not left in the lobby. The driver decided to argue with the apartment manager about the delivery and then decided he did not speak english. Should also note that the package was suppose to be here on Saturday and did not show up until Monday.

Actually horrible. Can’t even trust them to deliver a package. Gets delivered one day, never shows, gets delayed the next day, gets redelivered the next day, never shows. Do you guys just like fill your truck with items and just park the truck at your facility with nobody to drive it? Have you ever considered that maybe you only have negative reviews? Figure it out. Seriously what the hell.

I’ve had a precious precious issue with getting a Walmart package from them. Walmart promises free 2 day shipping with delivery by 8pm and I received my package after a week at 7:45pm. Now they took the liberty of returning my package from old navy due to an “undeliverable” address but said order shipped in 2 separate packages and I received the one via USPS with no problem. No one made an attempt to deliver the package or contact me before a return was made and my tracking information went straight from shipped to shortage

My package never arrived. It was supposedly delivered almost 3 weeks ago to my door according to tracking information. It was not. I have no idea where it is. I never even knew this company existed, and only found them because my package was shipped internationally and the vendor whom I purchased the product from, decided to partner with this joke of a delivery service. Negative stars.