Guitar Center

I recently utilized the rental department at Guitar Center for a sound system reservation, and while there were a few hiccups, the exceptional service provided by Ryan and Madison ultimately made for a positive experience. Upon arrival, there was a bit of a wait, but Ryan, one of the managers, went above and beyond to assist me with my rentals. His professionalism and knowledge were evident as he helped me select the right equipment for my needs. Unfortunately, one of the stands I rented was broken, which was a bit disappointing. However, I appreciated having brought along an extra pair of stands as backup. While it would have been preferable for the staff to have checked the equipment thoroughly before renting it out, I understand that oversights can happen. When I returned the rentals, Ryan and Madison were both incredibly helpful and apologetic about the condition of the stand. Their genuine concern and willingness to make things right were greatly appreciated and left a positive impression. Overall, despite the minor issue with the stand, I was impressed by the level of customer service provided by the rental department at Guitar Center. Ryan and Madison's professionalism and commitment to customer satisfaction ensured that I would not hesitate to return for future rental needs.

I don’t usually leave reviews, but I had to give some props to this store and especially to Matt. It was pretty busy when I came in, but he was super friendly and welcoming to everyone. Even though he was helping a bunch of people, I never felt ignored or rushed. He helped me find exactly what I needed and made everything quick and easy. I’ve been to a lot of GC stores around the country and worked with several associates, and Matt is hands down one of the best I’ve come across.

Recently stopped at Guitar Center in Castleton to purchase some guitar strings for my son and added yet another great shopping experience there. In addition to excellent customer service, they are making some changes to the guitar wall and it’s looking really nice! Matt, who was both professional and personable, went above and beyond providing a lot of information and answering my many questions. I also spoke with the manager, Alex, who was really helpful too. He even stopped in the middle of something else he was working on to come speak with me. I really appreciate you guys!

I like to kill time by visiting guitar centers or music stores in the areas I'm working. The staff here is great. Mat has helped me a hundred times. He is the king of multitasking and literally has rainbows falling out of his body. Usually the selection of used gear is pretty nice. Just a little short staffed it seems at times so Patience is key. But overall stellar help from the employees.

Matt Erickson provided EXCELLENT CUSTOMER SERVICE! There was a minor delay in receiving some equipment. Once I reached out and brought this to their attention, Matt went above and beyond to make sure that I was taken care of! Thanks again!

My grandson has been taking acoustic guitar lessons here for 2 years. The instructor, Michael is amazing with him. He is patient, kind, and engaging. My grandson is autistic and looks forward to his lessons with Michael

I love your store! I just bought a guitar for my son on last week. You had great service and price was good. Only thing, you guys hardly ever answer the phone lol. Joking! Other than that I love your store!