REI

📍 sports stores in Indianapolis

REI

9.3

REI offers a wide selection of outdoor gear and apparel, which makes it easy to compare tents, backpacks, and trail shoes in one place. The staff are genuinely knowledgeable and patient, often sharing practical tips from their own adventures. The in-store experience feels thoughtful, organized, and calm, helping you focus on finding the right gear rather than rushing through a checkout. Overall, a reliable source for quality outdoor equipment.

REI's customer service extends beyond the checkout, with a straightforward return policy and helpful online support that answers questions quickly. The REI Co-op membership adds value through member discounts, dividends, and easy exchanges, which enhances long-term loyalty. I appreciate how store layout and clear signage simplify shopping, whether you are researching tents or browsing casual clothing. In short, REI consistently delivers quality gear paired with dependable service.

Information about sports store in Indianapolis - REI

Service options
  • Kerbside pickup
  • In-store pick-up
  • In-store shopping
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Amenities
  • Wi-Fi
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments

Customer Reviews

★★★★★

REI has a rating of 4.7 out of 5 based on over 693 reviews on Google

Lonnie Perry

REI offers an impressive selection of products catering to a wide range of outdoor activities. If you are into hiking, cycling, camping, or climbing, you’ll likely find exactly what you need or something that will make your activity better. The staff are truly amazing —they’re not just helpful but also knowledgeable and willing to share personal experiences with the products. This makes finding the right gear much easier and more enjoyable. Highly recommended for anyone passionate about quality products and the outdoors!

Lonnie Perry ☆ 5/5
Christopher S

I've looked for weeks trying to find a new Ultimate Direction running vest Men's Large. I found the Ultimate Direction Mountain Vest 6.0, $169.95 with free online shipping! Order arrived fast, new and unopened. Thank you REI! I'll be wearing this during the Barkley Fall Classic 50K! Plus I received a 20% off my next purchase coupon inside the shipping box! ⭐

Christopher S ☆ 5/5
Theresa Burdett

I came in on Saturday 9/6, and Madison was beyond helpful and knowledgeable in hiking shoes. She was beyond patience when I kept asking for one more size up for the perfect fit. Madison was very professional and courteous, giving that she was helping multiple customers at once.

Theresa Burdett ☆ 5/5
Chuck C

REI is an outfitter with a wide array of equipment for the outdoor enthusiast. Whether your interest is bicycling, camping, birding, hiking, technical rock climbing and more, this place has you covered with top quality products and a satisfaction guaranteed return policy if a purchase does not quite meet your needs. Store is clean and well-organized, staff friendly and knowledgeable. Co-op membership is free via store credit, with 10% of your annual spending returned to you in the form of merchandise credit. Quality name brands abound, often with reviews by REI employees who have field tested the gear reviewed. That said, quality equipment can be a little pricey, but a lot of this stuff is hard to find elsewhere. Much less overwhelming experience than the larger sporting goods stores. Check it out!

Chuck C ☆ 5/5
Quinn Finley

We've always had amazing experiences at this location! I finally decided to upgrade my backpacking pack today and Dillon was incredibly helpful and knowledgeable when discussing sizing and different brands. They helped me find a pack that fits my needs and is so comfortable, forever grateful for all the input and assistance!

Quinn Finley ☆ 5/5
John Johnson

Tadd is an amazing bike mechanic. He took time to figure out what was happening, although it was not easy. This is also a great store and always a wonderful shopping experience. Much better warranties than the industry standard as well.

John Johnson ☆ 5/5
Geoffrey Phillips

Always loved coming into this store. This trip was different, though, to no fault of the store, but another customer. Was looking in the shoe section, and a woman started to breastfeed her baby while sitting there with no cover. I'll probably be crucified for this, but I feel that should be a somewhat private matter or at least use a cover or wrap. The employee who was assisting her as well as others nearby were very notably uncomfortable. I left without purchasing anything.

Geoffrey Phillips ☆ 4/5
View all reviews

Information about REI

Address

REI is located at 8490 Castleton Corner Dr, Indianapolis, IN 46250, United States

Phone

The phone number of REI is +1 317-585-1938

Website

The website of REI is: rei.com

Business Hours

Monday: 10:00–20:00
Tuesday: 10:00–20:00
Wednesday: 10:00–20:00
Thursday: 10:00–20:00
Friday: 10:00–20:00
Saturday: 10:00–19:00
Sunday: 11:00–18:00

Contact REI

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