Family Leisure Indianapolis

Wow…. You will NEVER GO WRONG buying from Family Leisure. NEVER. First of all, it was my mistake - that we made 5+ years ago… yes… 5 PLUS… we purchased an awesome Vuly springless trampoline from Family Leisure in Atlanta and decided we wanted to get bells and whistles and ordered a tent for the top. We ordered the wrong size… We asked if we could return it and they said no problem… long story short, years passed, 4 moves to 4 states later, we found it in the garage with 4 moving stickers slapped on the box. We emailed and said, "heyyyyy, remember us?" We shipped it on our dime (I mean - it’s been years) and boom - a refund check is mailed to our new address! What an amazing example of top notch customer service. We even offered to just have credit if they wouldn’t / couldn’t refund. Their willingness to even entertain our return/ exchange is significant. We are lifelong customers - I’m gonna check out their website to see what else we can buy (and never return)! Happy shopping!

I am writing this review to express my satisfaction with Family Leisure from day one. We bought an above ground pool 3 years ago and I can honestly say that we have been very well taken care of. From sales to service, we have never been disappointed. Great business to work with ... Thank you Family Leisure in Indianapolis!.

Family Leisure was so easy to work with and our Berlin Gardens pavilion turned out amazing!!! Highly recommend the privacy wall and the onyx and cedarwood color combination!

Great place for outdoor furniture. We purchased a set for our 3 season room and love it and 2 chase chairs for our patio.

Anthony and Christian were AMAZING!!! They always go above and beyond to ensure we are satisfied but most importantly they share their knowledge of pool maintenance. Thank you guys for taking such good care of us!

Let’s start at the beginning when the delivered our product and the ladder has sharp section that could puncture the lining, and they were scratched terribly all over and dirty. I was told they would replace them which didn’t happen till installation, which was a nightmare in itself. We recorded this whole process where they missed spreading the powder lime(I pretty sure that’s what it was) I was told to get to purchase to help save us from damages caused by mole, voles, and such. They also continued to ignore the calls Mark was making to them because I called him myself with concerns of how this installation was going. The top ledge was bowing and not straight either when finished. If a female can tell things are wrong and off that says something. Again we recorded the whole thing. They did not mist the sand so every foot print is felt, still after it was filled, that they made wile putting liner in. The steps arrive later and I was giving grace where I could. But I feel I got a cheep job of installation even paying more for them having to dig more than the standard. Mark was to have someone come check the pool when we opened it this summer, as I told him it’s so bumpy on the bottom. I am just not happy on all this and now I feel the poor installation made it less sturdy and stable.

We had an awesome experience with Family Leisure when purchasing our first hot tub! Mike was fantastic! He helped us from start to finish with the entire process. We had so many questions and he was available to answer them all! The hot tub came sooner than we expected and was delivered and ready to use the next day! Highly recommend Family Leisure and Mike!