John H Boner Community Center

Worst company I have ever worked for. Lazy staff. Not knowledgeable and they don’t care about the public like they suppose to. Everyone is either on the phone or just sitting doing nothing. Paperwork is not done in a timely manner. Poor work ethics and a work place environment. I would never want to work here again. I thought I was being part of a good company and could learn how involve myself with the community more. Not at all

The only reason there are two stars is because of the receptionists. They are taking all of the responsibilities for the lack of communication of certain departments and the receptionists are able to stay smiling throughout the entire thing. THEY DESERVE A RAISE AND ALL OF THE PRAISE. After emailing, calling and leaving voicemails starting in November through the beginning of April (easily 30 emails and voicemails each) NOT A SINGLE PERSON from the Indy Energy Assistance Program has called me back, emailed me back, or even updated my online portal to say what was wrong with my application at all. After months of waiting I finally saw through the online portal that my application was processed, and the status was... incomplete. It was my oversight and the semi confusing language that says provide the last 90 days of income, but in actuality they mean provide the last 90 days of income not including the current month of your application. Would be an easy fix... IF THEY WERE TO GAVE TOLD ME THAT IS. The two times I was able to get ahold of somebody via phone I was told both times that someone would be giving me a call back to help sort this out and see what I have to fix and the final time I was told by that same person they would call me specifically by the end of the day. None of that happened. And now back to no one answering the calls anymore. I know that this is a local govt assistance program, but still, can we not treat people like human beings, what their calls of panic and worry, and Even if you don't have the answer to just give them the information that you do know or just listen to them... At the very least?!

If I could give zero stars I would. Applied for the EAP and my application was processed but they need more information. Fine but I have tried calling to talk to someone about it. No one ever answers the phone. No one calls back. I have emailed as well and no response there either. It's almost like they don't want to help people in need.

My experience is pretty much the same as everyone else’s. I applied for EAP in January, never heard anything back. Applied again in March when I got rental assistance with trustees office. (Which was more helpful than EAP.) Never heard anything back from EAP. I called and left multiple voicemails. I emailed them and contacted them through their site and never heard anything back. I finally decided to go up there and ask someone about my application status, denied. And I couldn’t do anything about it cause it is past april and the 30 days is long gone. The lady said they sent a letter in the mail but they never did cause I would have gotten it. Their only saving grace is the lady at the front desk is kind. Otherwise this place is a joke and lacks all kinds of communication. I’m going to try these resources I was given (because "I make too much money" for the help) but they probably won’t be able to help me either.

I have left messages several times and waited at least 2 weeks in between calls to give someone an opportunity and plenty of time to call me back, but since it hasn't happened I am going to complain! If you need help answering the phone, I am looking for a part-time job. I would say for you to call me but, you know... lol

I would give a negative 1 if possible. After rearranging my priorities, taking my son to work and driving 45m from West to Eastside to attend this class just to find out it's canceled. Not the way you show the community that you're at all serious about helping. very disappointing!

I don't understand why they don't help the ones that are trying. I needed just a little help and they couldn't but help those who won't help themselves i just needed 1 month of rent paid But will help able body ppl who can work but refuse will move them in not 1 but 2 places with rent paid for a year