Central Transport (Vitran)

Good thing’s happening at Central Transport. - Good Customer Service - Mutual respect - Good money ect.

I tried to establish a pick up a day early when the product was at terminal they would not let me come and get it. I had to wait another day or two for delivery. I have a business. I could've used a part for my machinery. They would not let me pick it up not very good customer service. I will never use him again.

The terminal on West Morris Street here in Indianapolis has the worst customer service and drivers in the whole industry. Our business has been here on West Washington Street for almost 80 years and all of a sudden they say our street is too narrow to make pickups. We schedule pickups and two hours past our close time we see no truck or get any calls letting us know they aren't coming. Spoke with customer service today and requested a manager and she called the terminal on West Morris Street and told them they could pull up in our front parking lot off Washington Street so they wouldn't have to pull down the side street and he said he couldn't do that either. We get semi's in here every day as well as the business across the street no problem, but the sorry excuse for drivers Central Transport hires can't! I'm advising all our customers to stop using Central Transport and we will never use them again. Amazing this company stays in business!!

Fraudulent business. This is as slimy as it gets. 2 day delivery has turned into a month long process. I call everyday and nothing is done. This company is a fraudulent business that should never be used for any shipments. Had to file a police report for stolen goods.

The place recently had all the weeds mowed down they're painting it. Some general constructions going on to make the place look better lots of adequate parking. The new manager seems nice.

I had some items shipped there for me to pick up. Everyone was very helpful from the paperwork to getting the pallet loaded on my truck. I had never dealt with them before and I was expecting it to be a painful process. I am glad that I was very wrong.

I really dislike leaving a negative review, but this company was horrible from beginning to end of process. And, every customer service rep except one sounded like they hated their job. No one was kind/helpful, only curt/impertinent.