AAA Allisonville Office

When I call, it goes to voicemail. VM says to leave your number & a representative will call back ASAP, but nobody ever calls back.
I’m only going to work so hard to give a company my business. This branch is not a serious business. As a result, AAA just lost 2 potential customers.
Very disappointing.

A person who had this insurance crashed my car. I made a claim and this insurance has been in effect for almost two months and they haven't done anything about my car payment. I called them and they said they haven't contacted the person to accept the charges.
The worst insurance, in the past someone crashed into my car and their insurance paid me in two days.

I wanted to go on a solo trip and decided to go through AAA thinking I would get a discount since I’ve been a member for 10 years. I did my due diligence and went on the websites to verify hotel/airfare prices. I saw that AAA members receive discounts. I went to the Allisonville location and spoke to travel agent Grace B. I paid to reserve my trip which was over 3k total. I was told I would receive a breakdown besides the itinerary given to me after I paid the remaining balance. I never received the breakdown after I asked twice. I felt uneasy and went online to double check the prices. I looked at the price of the room and the round trip tickets and the total was less than what Grace came up with. It was $1700. I called Grace again and asked for a breakdown of itinerary besides what was provided and was told “I was given the best price and a breakdown could not be provided.” They went through a 3rd party agency. I am very dissatisfied with the price and disappointed with the service. I feel I was overcharged and paid fees/commission for services I could have done myself for less money. With that being said, I am no longer a member with AAA due to this experience. The itinerary does not show a breakdown and it is very vague. I feel like there is a particular reason for that as well. I went forward with the remaining payment because I read the small print and I would not receive a refund, only a credit. I submitted an email to the agent and didn’t get a response. I left a review on their website and got a response blaming me for paying, saying I had a choice to not use them. An insurance company I’m already paying for services to use. I had a choice to not book with them; however, once I paid I still should have received a breakdown of the total amount. That’s all I wanted. Even McDonald’s give a breakdown of the price of fries, Big Macs and a drink. AAA is way too over priced to treat people like that.

Absolutely terrible customer service and follow up by rep scott davis.should be ashamed of yourself. I have been a aaa member since 1993

I had moved away for a few years and missed the level of service offered by Lita, and all the kind employees at the Allisonville AAA Office. Service was good in other states, but it's the employees at this office that make the overall AAA experience Great for me. I'm happy to be dealing with Lita and the rest of the awesome, helpful staff here.