REI

I’ve been going here for years and have always been happy shopping here. Recently got help from an employee named Kyle. Excellent vibe and customer service from him. He knows his bike gear and helped me learn about some cool programs REI offers to co-op members. The manager there near closing time, didn’t get her name, was also incredibly helpful. I’d rather shop in store than online and today’s experience reminded me why. Stoked they have such good employees there. Also bought a yeti cooler because they were all so nice and helpful. 🤘🏾 In an age where the internet rules sales it’s nice to see employees like these with great people skills.

REI offers an impressive selection of products catering to a wide range of outdoor activities. If you are into hiking, cycling, camping, or climbing, you’ll likely find exactly what you need or something that will make your activity better. The staff are truly amazing —they’re not just helpful but also knowledgeable and willing to share personal experiences with the products. This makes finding the right gear much easier and more enjoyable. Highly recommended for anyone passionate about quality products and the outdoors!

I’ve now been in the store three times over the past two weeks, and each visit has been a complete miss. Every time, I’ve come in ready to purchase a significant amount of gear—shoes, a pack, a tent, a sleeping bag, and more—as I’m preparing for a backpacking trip in Utah. Not once has anyone approached me to offer help or ask if I needed assistance finding anything. The one employee I did manage to speak with had no idea what I was referring to and honestly didn’t seem suited to be working in an outdoor-focused store. I even tried coming in at different times of day hoping to find someone knowledgeable or at least interested in helping a paying customer, but no luck. I ended up doing all my research online and making my purchases online as well. Experiences like this are exactly why physical retail stores are struggling—customers don’t want to deal with uninterested or inexperienced staff when they’re ready to buy.

I chose this company based on a referral and expected better customer service. I was not acknowledged upon arrival and stood waiting while others were assisted. When I was finally approached, the tone felt dismissive. I hope the company takes this feedback as an opportunity to improve how customers are welcomed and assisted.

We came looking for a tent and Max gave us excellent advice on advantages/disadvantages of the different types without us getting pressured into a sale. There was plenty choice and we found everything we needed. The prices are not discount, but then again, if you value good advice there is a price to pay

Despite not buying anything and explaining that I probably wouldn’t Anders took the time to explain all the intricacies of sleeping bags and bivies and sleeping mats. He explained if you buy a 50 dollar item you will get your 30 dollar REI coop sign up refunded. He even stopped me from signing up because I want ready to buy yet so that I can get my 30 dollars back! He didn’t have to do that! He is customer focused and dedicated to providing value and he is very smart too! Thanks Anders. You won REI my business when I do buy a my sleep system!

REI is always a go to place for us to gear up for our next adventure. They are always super helpful and point us in the right direction for all of our novice needs. Recommend for any new and experienced traveler