Athletic Annex - Nora

The young man (I forgot to ask his name) but he is a sophomore at IU interested in going to PT school, did an excellent job at hearing and seeing the type of shoe he needed (pronation control with the width to accommodate a mild hallux valgus on the right). The new machine they have to assess seemed to be accurate too (not just something to dazzle the in-informed). He was able to give good advice based on first hand experience with the shoes, but also based on other customer feedback back. I was impressed, but of course I have referred patients to this store for years, and buy my own shoes here. I am a board certified orthopedic PT, also a certified orthopedic manipulative therapist, so biomechanics of the lower half and spine has been my jam

I’ve shopped at Athletic Annex many times. Always a positive experience. Today LeeAnn took care of me. She took her time listening to my needs and right away which brand (s) of shoes I should try. She brought several pairs out to try on. She was very patient, kind and courteous. For these reasons I was confident about my purchase and I was able to use my points.

My husband and I both bought running shoes from the 86th St. location. The staff immediately greeted us. We were helped by Alec, who was extremely knowledgeable and helpful about each brand of shoe along with each line. His customer service was top notch. This location had plenty of inventory. We both would definitely recommend Athletic Annex for runners and non- runners alike.

I had such a great experience at this running store. The staff consistently go above and beyond to help. They’re knowledgeable, patient, and genuinely care about making sure you get exactly what you need. It’s rare to find customer service this exceptional anymore. I left feeling supported, confident, and grateful. If I could give them six stars I would! Highly recommend them to any runner—beginner or experienced!

Treated the C3 (Christina’s Complete Clean) staff to new shoes today! Housecleaning can be very hard on the body! Now fitted in the right shoes for each person, I hope it’s a little less taxing with all the miles they walk in a day! The staff at Athletic Annex were amazing in educating everyone on proper footwear!! It’s such a treat to treat yourself!! Go here, get new shoes!! It’s worth it!!

Had a great experience at Athletic Annex! I had issues like knee pain and I thought maybe it was time I found a new pair of running shoes that would fit me better. Gary helped me with my feet scanning and found me a perfect pair. He was so knowledgable and answered all of my questions. It was so helpful. I have been running happily in my new shoes pain-free! I highly recommend this store.

Ordered a shoe direct from their site. Referred this store to my friend who ordered the same shoe and size. They cancel my order and send my friend his shoe, who placed the order after me. No explanation from them why they cancelled my order, in fact the email they sent said I cancelled the order. I forward the email to their customer service. They told me they ran out of stock and tried to order the shoe for me from the vendor's site but it was sold out. Pure gaslighting. At least be honest with me.